3 Replies Latest reply on Nov 25, 2008 12:01 AM by try67

    Serial number not registering

      I purchased a unopened sealed copy Full Retail version of CS3 Extended from a online friend. I installed it using the serial number and I am able to use it fine. I however cannot register it. Adobe told me it is an invalid serial number when I called and when I chatted. They told me that it probably activated as a trial version.

      Why would it do that without informing me it is a trail version and asking me to purchase the full version? Makes no sence to me.

      The person I purchased this from does not have the receipt anymore. Adobe says they won't accept my paypal receipt since it is not a retail receipt to send me a valid number.

      Now I am waiting 24-48 hours to hear back from a supervisor.

      Has anyone else had this happen. I have heard of it happening in upgrades, but that is it.