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The silent license download option is only available if you selected the Adobe Hosted or In House hosting option. With these options, you receive a special config file, which includes the LicenseDownloadOptions section.
E-license download will work with an authenticating proxy, but it will not be silent because IE won't store the proxy username and password.
In this case the "you" that has access to the website with the config file and the "you" that's been tasked with deploying Acrobat are two different people.
I can manually download an e-license from Adobe just fine. This, I take it, means that "we" (not me) have chosen Adobe Hosted?
And yes, IE *DOES* store credentials--We use IE6 and those credentials are stored in Protected Storage. That's not the point though. Isn't there any way to feed it proxy credentials manually, via one of the setup tools (Customization Wizard, abcpy.ini, AdobeConfig.xml, command line)?
If you did not receive a separate config file and you are using the one installed by default, you are using the "Serial Number Only" hosting option. This is the most basic option -- licenses are hosted at Adobe, but there are no options for customization. With the "Adobe Hosted" option, licenses are also hosted at Adobe, but more advanced configuration options available. Please check with the individual who has access to the Licensing Website to find out which hosting option was selected.
No, unfortunately there is not a way to store the proxy credentials through any of the setup tools.
If I cannot wrap proxy credentials into the installation, then it doesn't matter which hosting option we're using, and my interpretation of your answer is that:
For us there is no possibility of a fully unattended install.
!@#$#!! GRUMBLE GRUMBLE @ Adobe for making deployment difficult. Next time we'll just buy one that we can push out via policy. Thanks, guys.
The final option would be to disable e-licensing. The person who has an account on the Licensing Web Site can do this, and they will receive a special config file. If you deploy with this config file, the software will not attempt to download an e-license, so you will not have an issue going through the proxy.