3 Replies Latest reply on Nov 7, 2008 6:02 PM by tzeng

    Sorry, an error occurred

    srikanth1058
      This error occurred while the application being updated automatically, we have used the same signature files, but still getting this error.

      "An error occurred while updating the application. Try updating it again. If the problem persists, contact the application author.

      Error # 0"

      Thanks,
      Srikanth.
        • 1. Re: Sorry, an error occurred
          tzeng Adobe Employee
          Could you get the installation log and post it here?

          -ted
          • 2. Sorry, an error occurred
            srikanth1058 Level 1
            Here is the log file -

            Starting update of c:\program files\catalyst\catalyst.exe
            Updating from file:///C:/Documents%20and%20Settings/srikrishna.dasu.CAT/Local%20Settings/Temp/fla26A3.t mp/catalyst.air
            Updating to version 1.2
            UI SWF load is complete
            UI initialized
            Unpackaging to C:\Documents and Settings\srikrishna.dasu.CAT\Local Settings\Temp\fla26AA.tmp
            unpackaging is complete
            application is bound to side-by-side version 1.0
            application is bound to this version of the runtime
            app id Catalyst
            pub id 551F1519D4F476D9AF07ED334D17E906F3C7FB42.1
            Waiting for user confirmation
            User confirmed action: repair
            creating native installer in: C:\Documents and Settings\srikrishna.dasu.CAT\Local Settings\Temp\fla26AD.tmp
            native installer creation complete
            Starting repair
            Beginning install
            Installing C:\Documents and Settings\srikrishna.dasu.CAT\Local Settings\Temp\fla26AD.tmp\setup.msi
            Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            Rolling back install of C:\Documents and Settings\srikrishna.dasu.CAT\Local Settings\Temp\fla26AD.tmp\setup.msi
            Rollback due to error complete
            stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

            -Srikanth
            • 3. Re: Sorry, an error occurred
              tzeng Adobe Employee
              This is a Windows Installer error.

              This page has a very detail info. on what could cause the error:

              http://kb.acresso.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId =Q107182&sliceId=


              -ted