5 Replies Latest reply on Jun 9, 2008 11:36 PM by (Andrei_Protoss)

    LiveCycle Workspace ES over the Internet

      Hi,

      I created simple process that takes data from database and rendres a form. I made it visible in workspace. This process works fine in our local network (for example by URL http://adobeserver:8080/workspace).

      But I need to give an access to workspace over the internet. I asked our admin to give an entry point. He gave me an entry point and now this workspace is accessible by URL http://companyName/workspace. I can successfully log in. BUT! when I'm trying to start the process using input form it's impossible due to loading which continues without any result: I see only loading screen and nothing is going on.

      May be links becomes incorrect over the internet? because exactly same steps (same user, same process) are still working in local network.

      Can anybody help me?
      Thanks!
        • 1. Re: LiveCycle Workspace ES over the Internet
          pguerett Level 6
          Is there any information in the system log?
          • 2. Re: LiveCycle Workspace ES over the Internet
            Level 1
            Yes, Paul, I have a log. See it below.

            Today I also tried to open the input form and all remains the same.
            Then I used an adminui to search any process but there wasn't a process. Then I used a Task Search to find task #1908 (I noticed it in log). sceenshot from adminui.

            Here is a log for this part:
            2008-06-06 10:23:08,688 INFO [com.adobe.workflow.AWS] Invoking action synchronously
            2008-06-06 10:23:08,719 INFO [com.adobe.workflow.AWS] Invoking action synchronously
            2008-06-06 10:23:08,719 INFO [com.adobe.workflow.AWS] Invoking action synchronously
            2008-06-06 10:23:08,750 INFO [com.adobe.livecycle.formdataintegration.server.FormData] ALC-FDI-001-307: Processing importData operation on source document 25817031.
            2008-06-06 10:23:08,750 INFO [com.adobe.workflow.AWS] Invoking action synchronously
            2008-06-06 10:23:08,938 INFO [STDOUT] 06.06.2008 10:23:08 com.adobe.workspace.tasks.TaskItemResult initialize
            INFO: *** Content type from this document service is application/pdf ***
            2008-06-06 10:23:12,016 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
            INFO: retrieving active event for 3213
            2008-06-06 10:23:12,016 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
            INFO: retrieved active event for 3213
            2008-06-06 10:23:12,078 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl sendNotifications
            INFO: Total subscriptions retrieved = 2 for event id3213
            2008-06-06 10:23:12,469 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl createNotifications
            INFO: Now creating notifications.
            2008-06-06 10:23:12,485 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl createNotifications
            INFO: Created 2 notifications.
            2008-06-06 10:23:12,485 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
            INFO: retrieving active event for 3213
            2008-06-06 10:23:12,485 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
            INFO: retrieved active event for 3213
            2008-06-06 10:23:12,547 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Now delivering notification to service RemoteEvents
            2008-06-06 10:23:12,547 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Now delivering notification to service operation onEvent
            2008-06-06 10:23:12,547 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Now delivering notification to service operation parameters {eventType=TaskCreated}
            2008-06-06 10:23:12,547 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Notifications delivered
            2008-06-06 10:23:12,547 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
            INFO: Attempting to disable the notification after delivery.
            2008-06-06 10:23:12,547 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
            INFO: Attempting to disable the notification after delivery.
            2008-06-06 10:23:12,578 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Now delivering notification to service OrchestrationEventHandler
            2008-06-06 10:23:12,578 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Now delivering notification to service operation onEvent
            2008-06-06 10:23:12,578 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Now delivering notification to service operation parameters {eventTemplateId=STRT_ER1172599333679, serviceName=Task Assignment, eventTemplateType=eventReceiveAsStartTemplate, eventTypeName=TaskCreated}
            2008-06-06 10:23:12,578 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.workflow.dsc.service.OrchestrationEventListenerService onAsynchronousEvent
            INFO: ProcessManagerSerice:onAsynchronousEvent()
            2008-06-06 10:23:12,578 INFO [com.adobe.workflow.AWS] Invoking action synchronously
            2008-06-06 10:23:12,578 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.livecycle.notification.TaskNotificationServiceImpl taskAssignment
            INFO: TaskNotificationService called taskAssignment: 1908
            2008-06-06 10:23:12,594 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.livecycle.notification.TaskNotificationServiceImpl handleNotificationEvent
            INFO: TaskNotificationService called handleAssignmentOrReminderEvent: 1908
            2008-06-06 10:23:12,610 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
            INFO: Notifications delivered
            2008-06-06 10:23:12,610 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
            INFO: Attempting to disable the notification after delivery.
            2008-06-06 10:23:12,610 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
            INFO: Attempting to disable the notification after delivery.
            2008-06-06 10:23:12,610 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.util.EventDBHelper getActiveEventByPrimaryKey
            INFO: Event with id 3213 is already disabled, EventService will not deliver notification.
            2008-06-06 10:23:12,610 INFO [STDOUT] 06.06.2008 10:23:12 com.adobe.idp.event.notification.NotificationManagerImpl updateEventStatus
            INFO: Event with id 3213 is already inactive.Event instance with id 3213 is inactive for TaskCreated
            2008-06-06 10:23:12,610 INFO [com.adobe.livecycle.remoteevents.client.RemoteEventClient] message received type: event
            2008-06-06 10:23:12,610 INFO [com.adobe.livecycle.remoteevents.client.RemoteEventClient] message received part 1: {data=[B@1136, event=TaskCreated}
            • 3. Re: LiveCycle Workspace ES over the Internet
              Level 1
              Then I reassigned that task #1908 on another user and opened workspace under him. I saw task with already rendered form. I tried to open it and again it hung.
              Here is a log for second part. Notice there is a Flex error in the end:

              2008-06-06 10:51:33,016 INFO [com.adobe.idp.scheduler.SchedulerServiceImpl] OneShot Trigger created ----------------------------------------
              2008-06-06 10:51:37,031 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
              INFO: retrieving active event for 3214
              2008-06-06 10:51:37,031 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
              INFO: retrieved active event for 3214
              2008-06-06 10:51:37,063 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl sendNotifications
              INFO: Total subscriptions retrieved = 2 for event id3214
              2008-06-06 10:51:37,094 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl createNotifications
              INFO: Now creating notifications.
              2008-06-06 10:51:37,110 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl createNotifications
              INFO: Created 2 notifications.
              2008-06-06 10:51:37,110 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
              INFO: retrieving active event for 3214
              2008-06-06 10:51:37,110 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
              INFO: retrieved active event for 3214
              2008-06-06 10:51:37,219 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Now delivering notification to service RemoteEvents
              2008-06-06 10:51:37,219 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Now delivering notification to service operation onEvent
              2008-06-06 10:51:37,219 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Now delivering notification to service operation parameters {eventType=TaskReassigned}
              2008-06-06 10:51:37,219 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Notifications delivered
              2008-06-06 10:51:37,235 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
              INFO: Attempting to disable the notification after delivery.
              2008-06-06 10:51:37,235 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
              INFO: Attempting to disable the notification after delivery.
              2008-06-06 10:51:37,235 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.util.EventDBHelper getActiveEventByPrimaryKey
              INFO: Event with id 3214 is already disabled, EventService will not deliver notification.
              2008-06-06 10:51:37,235 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl updateEventStatus
              INFO: Event with id 3214 is already inactive.Event instance with id 3214 is inactive for TaskReassigned
              2008-06-06 10:51:37,250 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Now delivering notification to service OrchestrationEventHandler
              2008-06-06 10:51:37,250 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Now delivering notification to service operation onEvent
              2008-06-06 10:51:37,250 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Now delivering notification to service operation parameters {eventTemplateId=STRT_ER1176309297939, serviceName=Task Assignment, eventTemplateType=eventReceiveAsStartTemplate, eventTypeName=TaskReassigned}
              2008-06-06 10:51:37,250 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.workflow.dsc.service.OrchestrationEventListenerService onAsynchronousEvent
              INFO: ProcessManagerSerice:onAsynchronousEvent()
              2008-06-06 10:51:37,266 INFO [com.adobe.workflow.AWS] Invoking action synchronously
              2008-06-06 10:51:37,266 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.livecycle.notification.TaskNotificationServiceImpl taskAssignment
              INFO: TaskNotificationService called taskAssignment: 1908
              2008-06-06 10:51:37,266 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.livecycle.notification.TaskNotificationServiceImpl handleNotificationEvent
              INFO: TaskNotificationService called handleAssignmentOrReminderEvent: 1908
              2008-06-06 10:51:37,313 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl deliverNotificationToService
              INFO: Notifications delivered
              2008-06-06 10:51:37,313 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
              INFO: Attempting to disable the notification after delivery.
              2008-06-06 10:51:37,328 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl disableNotification
              INFO: Attempting to disable the notification after delivery.
              2008-06-06 10:51:37,328 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.util.EventDBHelper getActiveEventByPrimaryKey
              INFO: Event with id 3214 is already disabled, EventService will not deliver notification.
              2008-06-06 10:51:37,328 INFO [STDOUT] 06.06.2008 10:51:37 com.adobe.idp.event.notification.NotificationManagerImpl updateEventStatus
              INFO: Event with id 3214 is already inactive.Event instance with id 3214 is inactive for TaskReassigned
              2008-06-06 10:51:37,328 INFO [com.adobe.livecycle.remoteevents.client.RemoteEventClient] message received type: event
              2008-06-06 10:51:37,328 INFO [com.adobe.livecycle.remoteevents.client.RemoteEventClient] message received part 1: {data=[B@13e1d64, event=TaskReassigned}
              2008-06-06 10:51:54,203 INFO [STDOUT] [Flex] [ERROR] Error handling message: flex.messaging.MessageException: The client has no active subscriptions over endpoint 'workspace-polling-amf'.
              incomingMessage: Flex Message (flex.messaging.messages.CommandMessage)
              operation = poll
              clientId = null
              correlationId =
              destination =
              messageId = C85DCDDD-8175-BAC2-4E48-5CDC394FA5B0
              timestamp = 1212738714156
              timeToLive = 0
              body = {}
              hdr(DSEndpoint) = workspace-polling-amf
              hdr(DSId) = 5CB56C08-481A-E6BE-28B8-566FDA54FD61
              errorReply: Flex Message (flex.messaging.messages.ErrorMessage)
              clientId = null
              correlationId = C85DCDDD-8175-BAC2-4E48-5CDC394FA5B0
              destination =
              messageId = 5CB5AA78-2B0F-1EF8-6933-48ECAA3B1B0C
              timestamp = 1212738714203
              timeToLive = 0
              body = null
              code = Server.Processing.NotSubscribed
              message = The client has no active subscriptions over endpoint 'workspace-polling-amf'.
              details = null
              rootCause = null
              body = null
              extendedData = null

              Thanks for helping!
              • 4. Re: LiveCycle Workspace ES over the Internet
                Level 1
                I'm sorry for incorrect link above ('screenshot from adminui').
                here is correct one:
                http://www.ljplus.ru/img4/c/b/cbihamatka/AdobeWorkspaceBug.jpg
                • 5. Re: LiveCycle Workspace ES over the Internet
                  Level 1
                  I created new topic in LiveCycle Workspace ES forum branch.
                  http://www.adobeforums.com/webx/.59b57947

                  The reason of the problem is that traffic over internet goes by local address.