I am not sure if this is the correct forum, so my apology if I'm in the wrong place.
I am a subscriber to a service that uses LiveCycle. I have downloaded a pdf to read and when I click on it I get a "This computer must be connected to the network in order to open this document".
I am connected to the web. I use a firewall router between my DSL modem and my mac. I have not had any problems before this. Of course I could physically disconnect the firewall router but that's not a good solution for ongoing use. Are there specific ports that LiveCycle needs?
Mac OS 10.5.5
Adobe Professional 8.1.3
Linksys VPN BEFVP41 firewall & VPN router
Is there a specific port that needs to be open? or firewall setting? We have not had this problem with other accounts.
Is there a chance that the document has Document Rights Management applied to it? That is, do you normally need to login to read the document? If so then it may be that the document is trying to reach back to the LiveCycle server to verify permissions.