2 Replies Latest reply on Feb 25, 2009 1:10 AM by AmitB_1977

    Problem while Converting TiFF to PDF using OCR

      Hi,
      We have installed Adobe LiveCycle8.2 PDF Generator ES trail version, Acrobat Pro Extended 9.0.
      OS: Windows XP Service Pack3,
      App Server: WebSphere 6.1.0.19
      DB: SQL Server 2005 SP2.

      We are getting following error while converting TIFF images to PDF Using OCR.

      Error message on AdminUI screen:

      "Error Code:1000
      Error Message: ALC-PDG-001-000-Conversion failed because of an exception. Connection to failed service."
      Error messages in server log file:



      [10/10/08 18:16:50:015 IST] 00000043 ProcessResour W com.adobe.service.ProcessResource$ErrorReaderThread run BMC024: Service Native2PDFSvc: Process ProcessResource(name=pdfgen.exe,pid=0) terminated abnormally with error code {3}
      [10/10/08 18:16:50:218 IST] 00000035 ProcessResour A com.adobe.service.ProcessResource startProcess BMC505: Service Native2PDFSvc: Starting native process with command line "C:\\Program Files\\ibm\\WebSphere\\AppServer1\\profiles\\AppSrv01\\installedApps\\HDDLGSDMNK8897Node0 1Cell\\adobe\\server1\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" PDF-NAf6c310002 -beginExecutable "C:\\Program Files\\IBM\\WebSphere\\AppServer1\\java\\jre\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-appmon.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-appmondata.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-bslj.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-csa.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/adobe-utilities.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/avalon-framework-4.1.5.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/jacorb.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/jaxb-api.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/jaxb-impl.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/jaxb-libs.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Cell/a dobe/server1/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Program Files/ibm/WebSphere/AppServer1/profiles/AppSrv01/installedApps/HDDLGSDMNK8897Node01Ce
        • 1. Re: Problem while Converting TiFF to PDF using OCR
          Level 1
          Error message continuation:

          [10/10/08 18:16:50:296 IST] 00000044 SystemOut O Command line '"C:\Program Files\IBM\WebSphere\AppServer1\java\jre\bin\javaw.exe"'
          [10/10/08 18:16:50:437 IST] 00000035 ExceptionUtil E CNTR0020E: EJB threw an unexpected (non-declared) exception during invocation of method "doRequiresNew" on bean "BeanId(LiveCycle8#adobe-dscf.jar#EjbTransactionBMTAdapter, null)". Exception data: java.lang.IllegalStateException: Connection to failed service.
          at com.adobe.service.ResourcePooler.allocateResource(ResourcePooler.java:87)
          at com.adobe.service.ConnectionFactoryManagerPeer.getConnectionResourceFromPool(ConnectionFa ctoryManagerPeer.java:79)
          at com.adobe.service.J2EEConnectionFactoryManagerPeerImpl.getConnection(J2EEConnectionFactor yManagerPeerImpl.java:84)
          at com.adobe.service.ConnectionFactoryRmiAdapter.getConnection(ConnectionFactoryRmiAdapter.j ava:53)
          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
          at java.lang.reflect.Method.invoke(Method.java:615)
          at com.ibm.rmi.util.ProxyUtil$4.run(ProxyUtil.java:727)
          at java.security.AccessController.doPrivileged(AccessController.java:241)
          at com.ibm.rmi.util.ProxyUtil.invokeWithClassLoaders(ProxyUtil.java:725)
          at com.ibm.CORBA.iiop.ClientDelegate.invoke(ClientDelegate.java:1123)
          at $Proxy80.getConnection(Unknown Source)
          at com.adobe.service._ConnectionFactoryRemote_Stub.getConnection(_ConnectionFactoryRemote_St ub.java:58)
          at com.adobe.pdfg.callbacks.NativeToPDFTransactionCallback.convertToPdf(NativeToPDFTransacti onCallback.java:185)
          at com.adobe.pdfg.callbacks.NativeToPDFTransactionCallback.doInTransaction(NativeToPDFTransa ctionCallback.java:163)
          at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doRequiresNew (EjbTransactionBMTAdapterBean.java:218)
          at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_ 3af08fdf.doRequiresNew(Unknown Source)
          at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:133)
          at com.adobe.idp.dsc.transaction.impl.DefaultTransactionTemplate.execute(DefaultTransactionT emplate.java:79)
          at com.adobe.pdfg.BMCCaller.invokeInSMT(BMCCaller.java:769)
          at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:779)
          at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:298)
          at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:342)
          at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:172)
          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
          at java.lang.reflect.Method.invoke(Method.java:615)
          at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
          at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
          at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
          at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
          at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_ 3af08fdf.doBMT(Unknown Source)
          at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
          at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
          at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
          at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
          at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:102)
          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
          at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
          at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
          at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
          at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
          at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
          at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
          at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
          at com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:383)
          at com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:402)
          at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:174)
          at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
          at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
          at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
          at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
          at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:63)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
          at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1095)
          at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1036)
          at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
          at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
          at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 190)
          at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
          at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
          at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:832)
          at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:679)
          at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:565)
          at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
          at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.jav a:90)
          at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748)
          at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1461)
          at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:118)
          at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink .java:458)
          at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink .java:387)
          at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:267)
          at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConn ectionInitialReadCallback.java:214)
          • 2. Re: Problem while Converting TiFF to PDF using OCR
            AmitB_1977 Adobe Employee
            Shravan, can you please provide your application server startup logs?

            Regards,
            Amit Batra

            Engineering Manager,
            Adobe LiveCycle ES