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Is everyone Acrobat or Reader? What mail client is involved? Is it the same for everyone? AS per your first part you cannot send a silent email (without the user knowing) that would be viral behaviour.
Does it make a difference? They do have Reader, not Acrobat.
I have Acrobat & Reader.
I can't image that someone needs Acrobat in order to send the email? That's doesn't make sense.
Thank you for your help in troubleshooting this issue.
Turns out you were right, Paul. I found this post.
You do have to have Acrobat on your system. It doesn't make much sense, but it's their rule, not mine.
There is an "extension" program that we can get. I'm looking into that now.
You can extend your form using Acrobat (if it is for less than 500 users). In Acrobat under Advanced/Extend Features in Adobe Reader and follow the wizard.