0 Replies Latest reply on Mar 31, 2008 2:51 AM by (Nico_Meier)

    User get caught during Workspace logon

    Level 1
      Hi all!

      Even tough this issue is related to the Workspace topic I decided to place this request in the Workbench topic. Accurate topic would be: LCES Process Management.

      Has anyone experienced the following strange problem?
      Always when a user task has been escalated (e.g. re-assigning to a group) the according user will be "locked". Locked means: The user can't access the task queue anymore. He is getting caugth after logon (forever; only way out is to close the browser). The log file doesn't say anything.

      All other users can normally logon and access their queues.

      Stopping the escalated task (using LCES AdminUI) releases "the lock" on the user queue.

      Anyone any idea?
      Thanks,
      Nico