We have an application, which sends/receives applicant packages from single queue Ex: Queue name is 'XYZ'. We would like to have the packages to be received to different queues based on the City name from where they are sending, how can we achieve this?
Ex: User 'A' belongs to NY City and logged into 'ABC' group, he sends one package which is received by applicant, applicant fills in the form and sends the email back, now it has to come and sit in 'ABC' queue. Like this we would like to maintain multiple queues and get the requests to corresponding queue.
I am very new to Adobe LiveCycle ES Workbench, can anybody guide me to achieve this.
LiveCycle doesn't really allow you to create "queues" - rather, there is automatically a queue created for each user and group. So if you want to create a queue called "ABC", the easiest way is to create a group called "ABC". Then you can assign all the people who you want to be able to action the item to the group.
You can create the Group either in LDAP, or within Adminui.