4 Replies Latest reply on Nov 20, 2008 3:16 PM by The Flex Viking

    MS Word DOC -> PDF (CreatePDF2)

    The Flex Viking Level 1
      So ... trying to convert a Word 2003 doc to a PDF. The funny thing is, it actually worked once, but now it does not, and I don't think I changed anything.

      Here is a snippet from my log. It appears to be telling it can't find the file. When I look in the L:\Temp\pdfg-Administrator\7b\0d4b-221b88-f15dbd-f3b83b-8f790b-832199 folder for the doc, it isn't there. Is it some kind of permissions issue?

      2008-11-20 10:33:38,750 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
      Job ID for the submitted createPDF job =32-9018793-000.docbee3ab-d7033a-28fb22-7c3a76-052d82-5af2f2
      2008-11-20 10:33:38,765 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-32-9018793-000.doc: Time Job Submitted: 11/20/08 10:33 AM
      2008-11-20 10:33:38,781 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-32-9018793-000.doc: PDF Settings Used: pdfg Standard 46354
      2008-11-20 10:33:38,781 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-32-9018793-000.doc: Security Settings Used: No Security
      2008-11-20 10:33:38,781 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-32-9018793-000.doc: FileType Settings Used: Standard
      2008-11-20 10:33:38,781 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-32-9018793-000.doc: Job Submitted by User: administrator
      2008-11-20 10:33:38,781 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : L:\Temp\pdfg-Administrator\7b\0d4b-221b88-f15dbd-f3b83b-8f790b-832199\native-in.doc
      2008-11-20 10:33:50,359 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
      2008-11-20 10:33:50,359 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-The system cannot find the file specified.
      2008-11-20 10:33:50,375 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-028-32-9018793-000.doc: Job Completion Status: Failed
      2008-11-20 10:33:50,375 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-32-9018793-000.doc: Time Job Completed: 11/20/08 10:33 AM
      2008-11-20 10:33:50,375 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-32-9018793-000.doc: Time of Job Execution: 11,610 ms
      2008-11-20 10:33:50,375 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-ALC-PDG-010-012-PDFMaker reported an error while printing the document.
      2008-11-20 10:33:50,375 ERROR [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-000-Invocation error.
        • 1. Re: MS Word DOC -> PDF (CreatePDF2)
          The Flex Viking Level 1
          Further more, when I try to invoke this service from adminui, it fails there also, with

          Error Message: ALC-PDG-010-012-PDFMaker reported an error while printing the document.
          • 2. Re: MS Word DOC -> PDF (CreatePDF2)
            The Flex Viking Level 1
            Restarted server, and I was able to convert. The problem may be with my DDX assembly, but not sure why a failure there would hose up any future conversions.
            • 3. Re: MS Word DOC -> PDF (CreatePDF2)
              pguerett Level 6
              Try opening Acrobat on its own and see if any dialogs pop up. Clear them and try it again.
              • 4. Re: MS Word DOC -> PDF (CreatePDF2)
                The Flex Viking Level 1
                I was working with Acrobat on that same server (outside of LiveCycle) to rip some pages out of a 146 page PDF and did get the "Improvement" dialog. Could that of caused it? It certainly doesn't show up all the time.

                Not sure that is it though. Seems to be pretty consistent. Restart server. It will convert once. Next time I try it, it fails.

                Here is my log, with the successive runs. Note that on the second run, it

                - does this (not sure what it is doing) ... Calling function to clean registrys Resiliency entry
                - and then complains that it can't find the file

                Also, on the 2nd run, it doesn't start the pdfgen. I am guessing it doesn't need to? It only starts it if it is not running (like 1st run?)

                2008-11-20 17:11:12,031 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
                Job ID for the submitted createPDF job =File.doc731281-1099fe-50894b-738249-a5fe81-f99438
                2008-11-20 17:11:14,546 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-File.doc: Time Job Submitted: 11/20/08 5:11 PM
                2008-11-20 17:11:14,859 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-File.doc: PDF Settings Used: pdfg Standard 60171
                2008-11-20 17:11:14,859 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-File.doc: Security Settings Used: No Security
                2008-11-20 17:11:14,859 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-File.doc: FileType Settings Used: Standard
                2008-11-20 17:11:14,859 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-File.doc: Job Submitted by User: administrator
                2008-11-20 17:11:14,984 INFO [com.adobe.service.ProcessResource] BMC505: Service PDFMakerSvc: Starting native process with command line "L:\\LiveCycle8.2\\jboss\\server\\all\\svcnative\\PDFMakerSvc\\bin\\dll\\pdfgen.exe" PDF-PD496460002 -beginExecutable "C:\\Program Files\\Java\\jdk1.5.0_16\\jre\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-appmon.jar;L:/LiveCycle 8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-appmondata.jar;L:/LiveCycle8.2/jboss/ server/all/svcnative/PDFMakerSvc/bin/adobe-bslj.jar;L:/LiveCycle8.2/jboss/server/all/svcna tive/PDFMakerSvc/bin/adobe-csa.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/ bin/adobe-generatepdf-client.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bi n/adobe-pdfg-common-jaxb.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/ad obe-pdfg-common.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg- commonbmc.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-idl-bm c-websphere.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-idl- bmc.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-utilities.jar;L:/ LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/avalon-framework-4.1.5.jar;L:/Live Cycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/comfyj-2.4.jar;L:/LiveCycle8.2/jboss/s erver/all/svcnative/PDFMakerSvc/bin/jacorb.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/ PDFMakerSvc/bin/jaxb-api.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/ja xb-impl.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jaxb-libs.jar;L:/Li veCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_acrobat1.1.jar;L:/LiveCycl e8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_autocad1.1.jar;L:/LiveCycle8.2/j boss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_autocad2007.jar;L:/LiveCycle8.2/jboss/ server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_excel1.3.jar;L:/LiveCycle8.2/jboss/server/a ll/svcnative/PDFMakerSvc/bin/jniw2.9.5_pdfmapi1.0.jar;L:/LiveCycle8.2/jboss/server/all/svc native/PDFMakerSvc/bin/jniw2.9.5_ppt2.6.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDF MakerSvc/bin/jniw2.9.5_project4.4.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerS vc/bin/jniw2.9.5_publisher1.0.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/b in/jniw2.9.5_visio4.a.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2 .9.5_word8.1.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniwrap-3.6.1. jar;L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/logkit-1.2.jar;L:/LiveCycle 8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/namespace.jar;L:/LiveCycle8.2/jboss/server/ all/svcnative/PDFMakerSvc/bin/PDFMakerConverterServer.jar;L:/LiveCycle8.2/jboss/server/all /svcnative/PDFMakerSvc/bin/winpack-3.6.jar;L:/LiveCycle8.2/jboss/server/all/svcnative/Serv icesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.PDFMakerServer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ppServer jboss
                2008-11-20 17:11:15,031 INFO [STDOUT] Command line '"C:\Program Files\Java\jdk1.5.0_16\jre\bin\javaw.exe"'
                2008-11-20 17:11:16,296 INFO [STDOUT] [configuration loaded from classpath resource jar:file:/L:/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-commonbmc .jar!/jacorb.properties]
                2008-11-20 17:11:19,046 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : L:\Temp\pdfg-Administrator\9a\be2c-930f10-6553d1-e209a0-ccdda3-1ef791\native-in.doc
                2008-11-20 17:11:34,515 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-016-File.doc: Job Type: Convert to PDF
                2008-11-20 17:11:34,515 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-027-File.doc: Job Completion Status: Succeeded
                2008-11-20 17:11:34,515 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-File.doc: Time Job Completed: 11/20/08 5:11 PM
                2008-11-20 17:11:34,515 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-File.doc: Time of Job Execution: 19,969 ms
                2008-11-20 17:11:34,531 INFO [STDOUT] xxx-Name:Document I Converted.pdf, Type:class com.adobe.idp.Document

                2008-11-20 17:17:44,312 INFO [com.adobe.idp.dsc.registry.service.impl.ServiceRegistryImpl] ServiceRegistryImpl:stop(Assemble Preparer Document, 1.0)
                2008-11-20 17:17:58,640 INFO [STDOUT] xxx-Name:Read Doc.pdf, Type:class com.adobe.idp.Document
                2008-11-20 17:18:10,984 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
                Job ID for the submitted createPDF job =File.docb98eba-45ac7a-15390e-31a020-957f6e-07e19c
                2008-11-20 17:18:12,140 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-File.doc: Time Job Submitted: 11/20/08 5:18 PM
                2008-11-20 17:18:12,140 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-File.doc: PDF Settings Used: pdfg Standard 60172
                2008-11-20 17:18:12,140 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-File.doc: Security Settings Used: No Security
                2008-11-20 17:18:12,140 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-File.doc: FileType Settings Used: Standard
                2008-11-20 17:18:12,140 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-File.doc: Job Submitted by User: administrator
                2008-11-20 17:18:12,156 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : L:\Temp\pdfg-Administrator\8c\79d3-c50970-4a7d0f-43ec8b-8f0f60-a50e0e\native-in.doc
                2008-11-20 17:18:14,843 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
                2008-11-20 17:18:14,859 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-The system cannot find the file specified.
                2008-11-20 17:18:14,875 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-028-File.doc: Job Completion Status: Failed
                2008-11-20 17:18:14,875 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-File.doc: Time Job Completed: 11/20/08