17 Replies Latest reply on Feb 11, 2010 7:17 AM by Jasmin Charbonneau

    Email for Task Assigned is not sending to the mailbox

    Han Dao Level 1
      Hi,

      I am working on the process that need to send an email to the user to notify that there is a task that need to be process but I am not sure why it does not send email when the task is notified in the Workspace. I have enable the user task assigned in LC Admin but it seem to not working and the user could not receive any email when the task is await for process. Do I need to anything to make it work in the process or workbench? Any help would be appreciated.

      Thanks much in advance,
      Han Dao
        • 1. Re: Email for Task Assigned is not sending to the mailbox
          Jasmin Charbonneau Level 4
          Do you check the settings for the user in WorkSpace (under Preferences)?

          Also you need to reboot the app server once you've configured the email settigs in adminui.

          Jasmin
          • 2. Re: Email for Task Assigned is not sending to the mailbox
            Han Dao Level 1
            Hi Jasmin,

            I checked the setting for the User in Workspace and the email was enabled. I re-configured the email setting in the adminui and reboot the app server but still could not get the email when the task is assigned. The message only show in the Workspace To Do list. Is there any thing that I need to set in the Workbench, Service? Please advise.

            Thanks,
            Han Dao
            • 3. Re: Email for Task Assigned is not sending to the mailbox
              Jasmin Charbonneau Level 4
              Do you have email addresses configured for your users?

              Did you configured the Home > Services > LiveCycle Process Management ES > Server Settings > Task Notifications -> Task Assignment?

              What are the settings for you email server(Home > Services > LiveCycle Process Management ES > Server Settings > Email Settings)? Don't forget to check the "Enable Outgoing Message" checkbox.

              Do you have any error in the server.log file?

              Jasmin
              • 4. Re: Email for Task Assigned is not sending to the mailbox
                Han Dao Level 1
                Hi Jasmin,

                Answer for your questions:

                1)the email was configured to take the email address from LDAP. Do I have I include it in the process?

                2) Configured the Home > Services > LiveCycle Process Management ES > Server Settings > Task Notifications -> Task Assignment as bewlow:

                -Subject: Task Assignment - Process: @@process-name@@. Task @@taskid@@ has been assigned to you.
                - Notification Template: @@instructions@@
                Click here to access the task:
                http://@@notification-host@@:/workspace/Main.html?taskId=@@taskid@@

                3) Email setting:
                Home > Services > LiveCycle Process Management ES > Server Settings > Email Settings? Don't forget to check the "Enable Outgoing Message" checkbox.

                The Email settings was set to use IRELAY4U with no user name and password is required, the email address is included, and the Enable box was also checked in the setting.

                4) Error from the log file:
                Caused by: com.adobe.idp.dsc.email.SendMailFailedException: Could not connect to SMTP host: IRELAY4U, port: 25;
                nested exception is:
                java.net.SocketException: Software caused connection abort: connect
                at com.adobe.idp.dsc.email.EmailServiceImpl.sendWithMapOfAttachments(EmailServiceImpl.java:7 38)
                at com.adobe.idp.dsc.email.EmailServiceImpl.sendWithDocument(EmailServiceImpl.java:353)
                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                at java.lang.reflect.Method.invoke(Method.java:618)
                at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
                ... 114 more

                Thanks,
                Han Dao
                • 5. Re: Email for Task Assigned is not sending to the mailbox
                  Jasmin Charbonneau Level 4
                  Oh. You're using an email service to send the email. That's something totally different than the built-in notification.

                  See post http://www.adobeforums.com/webx/.59b75753/1

                  Jasmin
                  • 6. Re: Email for Task Assigned is not sending to the mailbox
                    Han Dao Level 1
                    Hi Jasmin,

                    If I like to use the built-in notification, how do I make it work?

                    Thanks,
                    Han Dao
                    • 7. Re: Email for Task Assigned is not sending to the mailbox
                      Jasmin Charbonneau Level 4
                      You shouldn't have to add anything extra to your process.

                      When you use the User step, and have configured the email settings and the task settings in adminui and configure the preferences in Workspace, you should get an email automatically when new task is assigned to you.

                      Jasmin
                      • 8. Re: Email for Task Assigned is not sending to the mailbox
                        Han Dao Level 1
                        Hi Jasmin,

                        I did not use the email service in my process but I am not sure why it keep calling that email service and did not send email when the task is assigned as I have configured the email setting in the admin as show in the previous post. My process is a simple which is using Get Form, users as 3 different managers to approve for the process.
                        • 9. Re: Email for Task Assigned is not sending to the mailbox
                          Jasmin Charbonneau Level 4
                          Could not connect to SMTP host: IRELAY4U, port: 25 is the error that gets thrown.

                          Are you sure of that server name. Maybe you need to put the fully qualified name.

                          Jasmin
                          • 10. Re: Email for Task Assigned is not sending to the mailbox
                            pguerett Level 6
                            If you have VirusScan software on your machine make sure that it is not blocking programmatic access to port 25.
                            • 11. Re: Email for Task Assigned is not sending to the mailbox
                              Han Dao Level 1
                              I have unblocked the access to the port 25 but still did not get an email when task is assigned. I am still not sure why it is still using email service when I don't have it in my process.

                              -----Error messages:

                              Caused by: com.adobe.idp.dsc.email.ConnectionFailedException
                              at com.adobe.idp.dsc.email.EmailServiceImpl.sendWithMapOfAttachments(EmailServiceImpl.java:7 36)
                              at com.adobe.idp.dsc.email.EmailServiceImpl.sendWithDocument(EmailServiceImpl.java:353)
                              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)
                              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                              at java.lang.reflect.Method.invoke(Method.java:618)
                              at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
                              ... 112 more

                              [1/29/09 14:50:00:443 CST] 0000003e LocalTranCoor E WLTC0017E: Resources rolled back due to setRollbackOnly() being called.
                              [1/29/09 14:50:00:443 CST] 0000003e NotificationM E Notification could not be delivered to registered subscriber. Reason: Invocation error.
                              [1/29/09 14:50:00:443 CST] 0000003e NotificationM W Attempting to disable the notification after delivery. Reason ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
                              [1/29/09 14:50:00:490 CST] 0000003d ExceptionUtil E CNTR0020E: EJB threw an unexpected (non-declared) exception during invocation of method "doSupports" on bean "BeanId(Adobe LiveCycle Main 8.2#adobe-dscf.jar#EjbTransactionCMTAdapter, null)". Exception data: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.

                              -----End----

                              Any advise would be appreciated.

                              Thanks again,
                              Han Dao
                              • 12. Re: Email for Task Assigned is not sending to the mailbox
                                HowardTreisman Level 1
                                Hi Han
                                To debug your mail connectivity, one way is to download a mail client (such as http://www.mozilla.com/en-US/thunderbird/) and install it on your server. It MUST be the same server as LiveCycle is installed on.

                                Then try to configure ThunderBird to connect to your mail server and send an email. That should hopefully be an easy way to tell if you've got your server names, authentication, etc, set up correctly.

                                Howard
                                http://www.avoka.com
                                • 13. Re: Email for Task Assigned is not sending to the mailbox
                                  richruiz
                                  I am experiencing the same problem. Test the connection settings using...

                                  http://www.blat.net/

                                  I get no erros in the log file.
                                  • 14. Re: Email for Task Assigned is not sending to the mailbox
                                    richruiz Level 1
                                    FYI on this...

                                    Adobe support has checked all the settings and cannot find anything wrong. I'd like to find a way to debug the sending of the email via JBOSS logging. Any ideas?
                                    • 15. Re: Email for Task Assigned is not sending to the mailbox
                                      Jasmin Charbonneau Level 4
                                      Did you try sending emails with a mail client on the LC machine like Howard suggested?

                                      Jasmin
                                      • 16. Re: Email for Task Assigned is not sending to the mailbox
                                        Balaji Gurumurthy Level 1

                                        hi,

                                             I use an email service in my ES2 workflow. I have still configured the credentials but still am facing the below error :

                                         

                                        ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
                                        at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:152)
                                        at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
                                        at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
                                        at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassi vationInterceptor.java:53)

                                         

                                        I couldn't get why it is .. Need HELP ....!

                                         

                                        thanx

                                        Balaji

                                        • 17. Re: Email for Task Assigned is not sending to the mailbox
                                          Jasmin Charbonneau Level 4

                                          Did you also configured the SMTP server, protocol, etc.

                                           

                                          Can you post your config settings?

                                           

                                          Jasmin