10 Replies Latest reply on Apr 7, 2009 11:05 AM by workflowuser

    Email Configuration

      Hello All,

      On the livecycle server, we can configure email setting, for each task assignment. Lets say I have two or more processes running on the same server and the email message will differ according to the process.

      Now my question is, how can we configure email settings at the process level. So that the email sent will have different messages according to the process?

      Thanks
      Deepak.
        • 1. Re: Email Configuration
          Jasmin Charbonneau Level 4
          What you can do is create custom email templates.

          Go under Custom Email Templates in the User step. You can create different custom templates and make sure to use the same custom template for every process as oppose to the one on the server.

          Jasmin
          • 2. Re: Email Configuration
            Level 1
            Hi Jasmin,

            Thanks a lot for the reply.

            i' m glad that this can be done.

            Where do i have to do this? In the admin console? or in the process flow (in workbench)?

            Thanks
            Deepak
            • 3. Re: Email Configuration
              Jasmin Charbonneau Level 4
              Go under "Custom Email Templates" on the User step, in workbench.

              Jasmin
              • 4. Re: Email Configuration
                Level 1
                User step you mean Assign Task? Under Assign task configuration there is no 'Custom Email Templates'.

                One more question: If we have configured the custom email, then will the default email setting at the server level be dissabled or the user will be getting two mails one from the server mail and the other from the custom email.

                Deepak
                • 5. Re: Email Configuration
                  Jasmin Charbonneau Level 4
                  "User step you mean Assign Task?"
                  Yes, sorry.

                  "Under Assign task configuration there is no 'Custom Email Templates'. "
                  Which version are you using?

                  "One more question: If we have configured the custom email, then will the default email setting at the server level be disabled or the user will be getting two mails one from the server mail and the other from the custom email. "

                  They will receive two emails if they have set their property in Workspace to receive email notification.

                  Jasmin
                  • 6. Re: Email Configuration
                    Level 1
                    Hello Jasmin,

                    I'm using 8.0.1, later i have plans to migrate it to 8.2.

                    If i have many Assign Task in my process flow, then do i need to configure it for each control.

                    Deepak
                    • 7. Re: Email Configuration
                      Jasmin Charbonneau Level 4
                      Yes you do need to configure it for every control. You just need to select the custom template from the drop down.

                      Jasmin
                      • 8. Re: Email Configuration
                        workflowuser Adobe Employee

                        Hi Deepak

                        If you are suing 801 and do not see the custom template in the Assign Task service operation, you can use the TaskAssigned event to send customized email based on the process.

                        thanks

                        girish

                        mergeandfuse@gmail.com

                        • 9. Re: Email Configuration
                          deepusrp Level 1

                          Hello all,

                           

                          In ES 8.0.1 there is no custom email template.  What i have to do.  Is the same feature in 8.2 ?

                           

                          @girish:  Can u please briefly explain me in detail your answer.  If u provide me step by step configuration or any link that contain that it would be really helpful.

                           

                          Deepak

                          • 10. Re: Email Configuration
                            workflowuser Adobe Employee

                            Hi

                            You create a new longlived process

                            drag the TaskAssignedEvent on to the process

                            Select "Start Point" when the event behaviour dialog box pops up

                            this means you are starting theis process every time a Task is created . You then define variables for your process. For this purpose, I defined a variable called AssignedUser of type string. Make sure it is marked as input. **You must mark all variables as input if you want to capture event data into your process variables"

                            Then the process queries the DB to get the user's commonname,email. In 821 there is FindUser operation which will fetch you all the user details. I am not sure if 801 has it

                            Then you customize the email that needs to be sent to the user

                            please import the attached lca

                            it should get imported into a category called "ESBlog"

                            This process will get executed every time a task is created

                            you can filter this in the task event properties