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You can change the Task Instruction, but just when then form is submitted. If you submit the form back to yourself you would see the Task Instrcution changed.
Thanks for the quick reply.
I'm not quite sure if I follow what you mean though. Could you elaborate a little bit more??
Thanks a million
If you take a look a the user Step, you'll see that you can change the Task Instruction. The problme is to get to a User step, you need to submit the form(hit the complete button). When you save as draft. If keep the form on the same step.
A workaround could be that instead of using the save draft, you submit the form back to yourself. That way it executes the User step and you can change the instruction. But I understand that this might not a valid workaround.
This is not a valid workaround. Is there no way to identify saved cases so?? Seems like an important bit of functionality to be missing
Well there is a way but it still not that easy.
There is an event that get sent every time you save the form in draft. If you go in Workbench you can check the TaskFormDataSave under the Event view.
What you could do is catch that event and then change the task instruction. The problem is the event only gives you some information about the task, like the taskid but not the task instruction.
You could create a custom component that updates the task instruction based on a task id. I know this is not as easy as it should but that might be the only way to do it.
A last option might be to customize Workpsace.
We'd be happy to extend our TaskUtils component to include an operation to update the instructions of a task dynamically.
Email email@example.com if you're interested.