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In your process, select the user service operation, the click the Task Access Control List (ACL) editor, then click "Add ACL for shared Queue". This setting must be selected as a way to add security measures.
I tried this but it still doesn't work. Here's what I did:
1. I used workbench to select the assignment step where the queue sharing will occur.
2. I selected the "Task ACLs" tab.
3. I selected the <default ACL> in the "User List" and then clicked on the "Add ACL for shared Queue".
4. I then tested by creating another task that gets assigned via this workflow step. I logged in as the user who I've granted access to the queue via the "Manage Queues" facility. Unfortunately I still don't see any tasks in the queue.
I looked at the documentation available in the help facility and it doesn't make it clear whether I need to do anything else... i.e. do I need to explicitly add each user that I want to have shared access to the "User List" before adding the "ACL for shared queue" to each one - I hope this isn't required - but please clarify.
Sorry, I made a mistake in selecting the user to whome that task is assigned - I actually does work! Thanks for your help.