10 Replies Latest reply on Oct 27, 2008 9:48 AM by (Kevin_Okragly)

    Enrollment Examples Problems

    Level 1
      Hi I'm having problmes running the Enrollment client applications for Dynamic data capture and Dynanamic Data Gathering.

      For DDC I get the following error

      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 1 context objects.
      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 0 context objects.
      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 1 context objects.
      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 1 context objects.
      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 0 context objects.
      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 0 context objects.
      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.service.ProcessInvocationDelegate] invoking:SerializeToken.invoke()
      2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.invocation.Invoker] getting process/method name from inputparams
      2008-08-27 14:52:10,156 ERROR [org.jboss.ejb.plugins.LogInterceptor] RuntimeException in method: public abstract java.lang.Object com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterLocal.doSupports(c om.adobe.idp.dsc.transaction.TransactionDefinition,com.adobe.idp.dsc.transaction.Transacti onCallback) throws com.adobe.idp.dsc.DSCException:
      ALC-DSC-215-000: com.adobe.idp.dsc.DSCAuthenticationException: None of the Auth Provider could authenticate the user. Authentication Failed

      For DDG

      2008-08-27 14:25:34,687 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/DDGSample].[jsp]] Servlet.service() for servlet jsp threw exception
      java.lang.NoClassDefFoundError: com/adobe/idp/um/businesslogic/authentication/AuthenticationToken
      at java.lang.ClassLoader.defineClass1(Native Method)

      Thanks in advance
        • 1. Re: Enrollment Examples Problems
          Suvrat Adobe Employee
          Hi,

          can you please confirm if your session was on for quite some time and then you started to see this error? Or you get this error all the times?
          • 2. Re: Enrollment Examples Problems
            Level 1
            DDC :
            Please login to http://localhost:8080/adminui/
            Under Home->Settings -> User Management -> Configuration -> Advanced System Attributes increase the value of Session Timeout Limit (Minutes) which is 120 minutes by default.

            DDG:
            Can you try replacing the adobe-usermanager-client.jar with the {LC_Install_Directory}\LiveCycle_ES_SDK\client-libs\common\ adobe-usermanager-client.jar on your machine.
            The problem seems to be with different versions of adobe-usermanager-client.jar .
            • 3. Re: Enrollment Examples Problems
              Level 1
              I start up a new browser each time i try to run the examples. I've checked my error log again and it's giving me this:

              ERROR [com.adobe.livecycle.formsservice.exception.RenderFormException] ALC-FRM-001-035: Failed to load TemplateStream for FormQuery=CustomerSatisfactionSurvey.xdp from location URI =C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC.
              2008-08-28 10:04:36,953 WARN [com.adobe.workflow.AWS] com.adobe.livecycle.formsservice.exception.RenderFormException: Failed to load TemplateStream for FormQuery=CustomerSatisfactionSurvey.xdp from location URI =C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC

              I'm running LiveCycle 8.2.. so I tried creating the LiveCycle8 directory and placing the DDC files there and the example still doesn't work.

              Thanks for any help that you can give me.
              • 4. Re: Enrollment Examples Problems
                Level 1
                Open the url http://localhost:8080/DDC_Admin
                Click on the Document Library Tab and Check the value of mandatory fields required.It seems you have provided the Content Root Uri value as "C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC" which is a filesyatem path.

                Try putting the document in the LiveCycle repository and provide the Content Root uri =repository://
                Input Document Name=/DDC/CustomerSatisfactionSurvey.xdp
                (If the document is inside a folder named DDC in the repository)
                This should work.
                • 5. Re: Enrollment Examples Problems
                  Level 1
                  I tried putting the documents in the LiveCycle repository but I'm still having problems.

                  When I take the following steps to run the following components of Enrollment Solution Accelerator I run into some problems.

                  DDC_AccountEnrollmentSample
                  Steps to get to error
                  1- call url- http:// :8080/DDC_AccountEnrollmentSample2 - click "Login"
                  3 - click "Connect now"
                  4- click "Save More" under Strategies
                  5 - select an account to open and click "Next"
                  6 - enter that you're an existing customer and then select what ever you want then click - "submit"
                  7- click "Accept"
                  8 - click "continue with forms"
                  9 - this is where it stalls

                  DDC_GovernmentSinglePointOfServicesSample
                  Stepst to get to error
                  1 - call url -http:// :8080/DDC_GovernmentSinglePointOfServicesSample2 - click "Benefits & Services"
                  3 - click "Start"
                  4 - click "Select a user" and pick one of the options
                  5 - click "Submit"
                  6 - click "continue"
                  7 - fill in the Yes/No questions and click "Submit"
                  8 - click "Accept"
                  9 - click "continue with forms"
                  10- when I try to click the submit button it gives me a pop-up saying submit canceled

                  Thanks again
                  • 6. Re: Enrollment Examples Problems
                    Hi,

                    The demo path through the DDC_AccountEnrollmentSample is as follows:
                    1) call url- http:// :8080/DDC_AccountEnrollmentSample2) click "Open an Account Online"
                    3) answer questions presented by the DDC Flex application (in combo boxes)
                    * Please note the green "Submit" button is not part of the DDC_AccountEnrollmentSample demo
                    4) continue through the DDC_AccountEnrollmentSample demo

                    DDC_GovernmentSinglePointOfServicesSample
                    Can you verify that you are using Acrobat reader, and what version, as the browser plugin?

                    Thanks,
                    Kevin
                    • 7. Re: Enrollment Examples Problems
                      Level 1
                      Hi

                      I'm using reader 8. I can confirm that on my machine that the forms can render. Following the same path, if I select "new customer" instead of "existing customer," a form renders. But after I fill out the form, and hit submit, I get a pop up that says submit cancelled.

                      Thanks
                      • 8. Re: Enrollment Examples Problems
                        Level 1
                        I've tried to recreate the behavior you're getting and can't get your error. Can you describe your environment? Here's mine:

                        Windows Vista
                        LiveCycle ES 8.2 Turnkey install
                        Latest DDC distribution
                        Internet Explorer
                        Adobe Reader 9

                        Can you confirm that this URL works in your browser:
                        http://localhost:8080/invoker/HttpInvoker

                        Thanks

                        Kevin Okragly
                        Sr. Consultant
                        Twin Technologies
                        http://www.twintechs.com
                        • 9. Re: Enrollment Examples Problems
                          It looks like the default Content Root URI for the documents are wrong. Mine were all set to C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC. I changed this to C:\Adobe\LiveCycle8.2\LiveCycle_ES_SDK\samples\DDC and they work fine. This can be done in the DDC_admin (http://localhost:8080/DDC_Admin) by going to the Document Library Tab and changing LiveCycle8 to LiveCycle8.2 for all the documents.
                          • 10. Re: Enrollment Examples Problems
                            Level 1
                            Hi Kent,

                            Yes, the original path "C:\Adobe\LiveCycle8" is for LiveCycle 8.01 - 8.2 has the new path "C:\Adobe\LiveCycle8.2". Alternatively you can add the documents to the repository, in a "DDC" category, and specify "repository:///DDC/" for the content root URI.

                            HTH,
                            Kevin

                            Kevin Okragly
                            Sr. Consultant
                            Twin Technologies
                            http://www.twintechs.com