3 Replies Latest reply on Nov 21, 2008 4:12 AM by Geetartha_Kashyap

    Drop-Down Boxes showing blank

    karimc Level 1
      I'm recording a software demonstration that includes drop-down boxes, which I've done for years with Captivate, but I'm encountering a strange issue I've never seen before. When I look at the slide itself, everything looks fine, but when I preview the demonstration, the drop down box appears blank (a white box) for a second before he box appears. There is no background or image anywhere in the system, that I can see, of the screen with a white box where the drop-down box should go.

      When I go to preview only that slide (F3), the blank drop down box appears in the last 1/2 second of the slide, yet it is no where in the library of graphics. What is going on here?

      I've been able to "fix" the issue by adding the bitmap of the background over the top of the last 1/2 second of the slide, but I really don't want to have to do that for every demonstration I do in the future that includes a drop-down box. Does anyone know if there's a recording setting that might be doing this?
        • 1. Re: Drop-Down Boxes showing blank
          CatBandit Level 3
          I suspect that you are witnessing the effect of a "shadow" graphic that is buried in a lower layer of the 30 fps slide background. Since you have found a fix, there is no point in going further except to mention that if this is the case, you might be able to prevent it in the future by ...

          ... being careful and deliberate (slow) when recording your project, making sure that each mouse-click produces a completely rendered image before clicking again. Generally, what might be happening is that you are moving through your script too quickly, and not allowing time for the background change to complete is changed image (render) before clicking again.

          Of course, I could be completely wrong ...
          • 2. Drop-Down Boxes showing blank
            karimc Level 1
            Thanks for the advice - I usually try and record more slides that I need since its easy enough to delete the extras. I've never encountered this problem before, though. If anything, I'm used to it recording the white screen that appears in a transition from one screen to another and I take precautions for that. I've never had a white box appear prior to a menu opening, though, or had a slide show "movement" in the background graphic itself. It wouldn't matter how slow I recorded it - it would still record the last fraction of a second. It did get the completely rendered image, it just added a little "interlude" on its own.

            I had no idea that captivate recorded layers on the graphics. When looking at the slide, the white box only appears when I drag the playhead across the slide, and then only for the last fraction of the second. Is it possible to edit these in any way? Maybe "crop" the end of the end that shows the white box?
            • 3. Re: Drop-Down Boxes showing blank
              I am also facing the same type of problem as Karimc. When I record a demonstration, the screens appear fine in the Edit mode. However, when I preview/publish the same, the screens get distorted. For example- the frame outside different buttons and text boxes gets distorted. Also, at some instances the edges of a text box disappears. When recording the demonstration I was careful and deliberately moving the mouse very slow but no result the same problem. Any solutions?