5 Replies Latest reply on Nov 12, 2008 10:40 AM by echopraxia

    Printing Error:  Internal error encountered, failed to generate printed documentation

    echopraxia
      Starting to build Printed Documentation...
      Printed Documentation processor 7.00.145

      Building C:\<snip>\User_Help.doc ...

      Preparing to create Printed Documentation...
      Clearing output folder...
      Preparing files for Print Document...
      Copying files...
      Updating files...
      Finished preparing in 1 second.
      Preparing environment...
      Printed Document Generator Environment: Word 11.0.8227, OS 5.1.2600, RAM 1536 M Bytes
      Building Printed Documentation 'User Help'...
      Building Single Document 'User_Help.doc'...
      Building 'Title Page'...
      Building 'Table Of Contents'...
      Preparing to build chapters...
      Building 'Chapter 1: Getting Started'...
      Processing 'What's New?'...
      Processing 'Web View Guide'...
      Processing 'Frequently Asked Questions'...
      Building 'Chapter 2: Account Setup and Management'...
      Processing 'My Settings'...
      Processing 'My Contacts'...
      Processing 'Groups'...
      Processing 'Roles'...
      Processing 'Edit Roles'...
      Completed building chapters...
      Building 'Index'...
      Updating list paragraphs...
      Updating images...
      Updating page numbers...
      Updating page headers...
      Updating Table of Contents...
      Updating Index...
      Saving 'User_Help.doc'...
      Generating 'User_Help.pdf'...
      Failed the generate PDF file 'C:\<snip>\User_Help.pdf'...
      Failed to save 'User_Help.doc'...
      Cleaning up temporary files...

      Internal error encountered, Failed to generate Printed Documentation.


      Windows XP, Word 2003, Adobe Acrobat 8, RoboHelp 7 ... suggestions?

      -Word isn't open while I create the printed documentation.
      -I don't have any odd anti-virus software enabled.
      -Acrobat isn't blocked/disabled in word (nothing is).
      -I can create printed documentation in .doc format.
      -I can create PDFs in MS Word.