When I close RoboHelp, I receive a message stating ""Adobe
Robohelp 7 has encountered a problem and needs to close. We are
sorry for the inconvenience." I don't need to have a project open
to receive the error, and get it on every project I work on. I've
even tried creating a new project without any luck. I've been
running RH7 for months now, but recently upgraded to Office 2007. I
don't think this is the problem though because a co-worker gets the
same error message and she hasn't upgraded Office yet. This problem
just started happening out of the blue to both of us.
The fact that this has happened to two of you at the same
time and it is not project related suggests it is to do with your
Looking at RH first, is it the case that your projects are
all local (or under source control)?
If yes, then you need to speak to your IT people. My first
thoughts are that they have done something with the virus checking
program or firewall. It could also be they have made some profile
changes or permissions changes. The latter should not be an issue
with RH7 but if they have reduced your permissions, it could be
worth reinstating local admin permissions to see what happens.
Like you, I don't think the Office upgrade is the issue. With
previous versions of RH, if you upgraded Word, you did have to
uninstall RH and reinstall it. First that is no longer true and
second, as you point out, that has not happened to your colleague
and she has the problem too. Also, upgrading Word gave an error
message, not a crash like this.
Thanks for your reply. We are running all of our projects
locally and are not using Source Control. We have four others on
our team, so I will be able to find out if they are having the same
problem tomorrow (Monday). In the mean time, I'll try your