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I'm not really sure why you would get this. Is it possible that your
antivirus software sees it as hostile? What happens if you temporarily
disable it? Have you checked to see what other devices might be also
loading at the same time?
Thanks for your reply.
I use Norton System Works and Norton Internet Security. Firstly, I disabled every Norton component that I could. The APASE software still freezes. Secondly, just to be sure, I uninstalled Norton completely but still the APASE software freezes. I have now reinstalled Norton and all the required upgrades (which took a few days!) and still the APASE "loading device list" freezes.
"My Computer" shows the camera and I can transfer photos to "My Photos" from the camera and then use APASE to "get photos from file" but this is an unsatisfactory "get round" really.
Incidentally, I have just bought a Summit Photofix copier with Photoimpression 6.0 to copy negatives onto my hard drive. When I open the software and try to transfer an image, "Windows XP encounters a problem" and closes the software. I haven't solved this one yet but it may be related. I have also tried to re-load this software, including when Norton was uninstalled, but it hasn't helped the problem.
Regards - Derek.
Just to update you.I have now ditched Norton and ditched Adobe Photoshop Album Starter Edition,. In their place, I am using Windows Live One Care and Windows Photo Gallery and these are working without any problems. Perhpas the use of one supplier means I am less likely to have software clashes. Also, dare I say it, to my untrained eye, Windows Photo Gallery is richer in functionality and ease of use than APASE. Thanks for your help. Derek.
Try removing twainmanager.mox plugin from your Application Directory\moxplugins.
Retry connecting the camera.
Hope it solves your problem. :)
Thanks. I gave up in the end and switched to using Windows Photo Gallery and Windows One Care as my anti-virus software.
Appreciate your time anyway.