I made a video with my Cannon Powershot camera and tried to upload it to my computer using the Album Starter (which i have done NUMEROUS times in the past successfully) and all of the sudden it will NOT work. IT says "CAnnot obtain files from this device. Please ensure the device is properly connected or that the battery is charged and try again". It WILL let my upload all the pics i want, and it ONLY gives that message when trying to upload a video. What gives?!