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Not sure what that means Candi,
Have you tried simply reinstalling the application? Sometimes that
helps. FYI, I'll be gone for a couple of weeks after today, but if
you're still having problems and no one has answered, I'll be happy to help.
I just got the same message after successfully installing from my SanDisk yesterday. Any help would be greatly appreciated. This program came pre-loaded on my computer, so I cannot re-install as simply as I'd like...
This might be due to a particular corrupt file in the card. Try opening the images using explorer and delete the files that show broken thumbnails.
Reinstalling the program should not be a problem as this is available online for free download. Just search for "Download Photoshop Album Starter Edition" and you will be lead to appropriate link on the Adobe site.