12 Replies Latest reply on Oct 26, 2005 1:25 AM by smriti mehra

    Unlocking question..

      I got Photoshop Album Starter Edition (PASE) about two weeks ago with Acrobat updates. I registered, and was sent a code to unlock PASE. The trouble is, there's a caution you must be the administrator when you enter the code. I am set up as administrator, and often use my password to access other stuff. Apparently PASE doesn't recognize me as administrator and offers no way to establish identity since the box to submit isn't highlighted. My only option is to exit without unlocking.

      So my questions are: Is this a Windows or PASE issue? Either way, does anyone have an idea as to how I can unlock, get PASE to recognize me as administrator, or rectify an WinXP issue? Thanks!