On several occasions when I have attempted to open a jpeg or tif phots sent to me by a professional printer friend by email I received a "faill to import" error message indicating that the file is corrupt or unsupported. What's the problem and the fix? Thx!!
Something or other is clearly wrong with the file. If it came from a pro printer, it might be CMYK, which isn't supported by PSA. If you'd like me to check, email me an image and I'll verify this: colin_walls AT yahoo DOT com