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Did you get it to work, If so, how? I have the same problem. I am very frustrated.
Yes, I did get it to work. Unfortunately, I forget what the exact fix was. I sort of stumbled into it. However, I think it had something to do with when I downloaded and installed the latest version of DirectX.
I suggest you try that and let me know if it works.
I'll try to remember if there was anything else involved in the "fix".
I updated my DirectX to 9.0c on http://www.microsoft.com/windows/directx/default.mspx and gave it another shot. No luck. I tried all combinations of my firewall off/on, virus software off/on, ect. There is something that adobe does not like that I am doing.
Can you open your web browser and try to go to the following URL?
This will trouble shoot if it is Starter Edition, or some system connectivity issue.
Let me know what happens.
I'm sorry guys. I sort of stumbled into the fix while I was working on some other problem. I'm not sure what exactly I did that fixed it. I did remember installing DirectX at about that time. I also have the Adobe Flash player installed now, but I think that was later. Since that is working now, I'm not sure what benefit there would be in troubleshooting my system, but it might help Rudy.
I tried to access the address (URL) that you suggested and got nothing except a line saying "...perhaps there is a form..."
I have this problem with Adobe Album Starter 3.0 and I basically get the same message about "internet connection."
If anyone finds a solution, PLEASE post instructions.
I can't get any information from Adobe.
(PS I have Photoshop Elements 4.0 and basically get a different approach to the "Online Photo Service" (Kodakgallery.com) but still no photo book created and purchased through Adobe software. I had been using Kodak's Ofoto but it is virtually impossible to arange photographs at that site. I've ordered 6 photo albums and the quality is good-excellent but with Adobe I can't get my photos to the site.)
Actually, the page that ends with the "perhaps there is a form" message indicates that your system can indeed see the Adobe services and that there is not a firewall in the way.
Seems there's something else wrong.
Can you try and update DirectX? Per the above thread, that seems to be a potential problem.
I also get the "...perhaps there is a form..." when going to that link. I have also updated to DirectX to 9.0c. With no luck as of yet. Any other ideas?
Please try the following:
Close Photoshop Album Starter Edition
Delete the files at C:\Documents and Settings\[your user name]\Application Data\Adobe\Online Services\Photoshop Album Starter Edition\cache
Launch Photoshop Album Starter Edition
Go to Edit > Preferences and select Photoshop Services
Make sure the Automatically check for new services and updates box is checked.
Click on the OK Button
Click on an image in your organizer
Select Print > Order Prints
Let me know what happens.
Guess what, I figured out how to make the PS Start 3 work !! Actually when I was trying to make my new iPod work I had the same problem. The iPod help is VERY GOOD. Anyway, here you go.
Network and Internet Connections
Connections -- this is a tab at the top
Proxy server - (Check the box "Use a proxy server for you LAN......")
Do not enter an Address or anything the Port box
DO NOT check the Bypass box.
I rebooted and Wala. You are good to go.
Thanks for troubleshooting and finding a solution that works.
I'm curious to see if it helps other folks as well.