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That's odd Glenn,
Mine downloads in jpg format. I don't have SA on this PC to tell you if
there are settings, but presumably because mine come over as jpgs, I would
think that there are preferences to allow you to download as jpgs...
Uninstall the Canon software. I think you'll then find it'll be fine. You don't need the drivers - they are messing you up.
Yes, seems like problem with camera driver. Un-install the software and windows should be able to configure the device automatically.
I have removed the Canon drivers (they no longer appear underneath the "Add or Remove Programs" control panel), though when I attach my camera, the Canon software is still present.
How do I ensure that the software is really removed from my machine? My camera doesn't appear in the Device Manager, though PSA SA still lists the camera. I also uninstalled (and then reinstalled) PSA SA.
What's the surest way to ensure that the software is gone? I have already rebooted several times.
One other comment: when you talk about "uninstalling the software" do you mean the driver as well? I have reverted my machine to before any Canon software was installed. Now, when the camera is connected, I get the New Hardware dialog. However, it cannot find drivers for the device.
I want to clarify: do I need to install ANY drivers at all for PSA SA to download images from my Canon PowerShot S100? If not, what should be selected for the device to download from? If I need drivers from Canon, should I be using the WIA drivers? Or something from Microsoft?
Normally, with Win XP, you don't need to install anything to use a camera. It just appears as a "drive" and PSA SE just works.
I just found this article:
Can someone at Adobe verify whether it is possible to use PSA SA with a Canon PowerShot S100 on Windows XP?
I'm getting various comments from people running XP, some people with different cameras. I'm not sure it is actually relevant to my specific problem.
Anyone out there with a Canon PowerShot S100 on Windows XP? Are you able to download photos with PhotoShop Album Starter Edition and have it recognize the photos as JPG? With the dates correct?
You'd have to contact Adobe directly for an official verification.
After installing the Canon WIA drivers (WIA391.exe), and rebooting, PSA SA was able to properly download my images (preserving the EXIF dates, file formats, etc).
Thanks for letting us know Glenn.