37 Replies Latest reply on Jul 25, 2008 10:03 AM by (Rita_Brusco)

    Unable to transfer photos-Digital camera to P/Shop Starter Edition

    Level 1
      Ihave Adobe Photoshop Album Starter Edition 3.0.1. I run AMD Athlon 3500 CPU,
      2GB Memory, 2x160GB H/Drive,Px6600 GT Graphics Card with Windows XP Pro. SP2.
      My Camera is Kodak EasyShare CX6330.When I plug the Camera in the USB Port it takes a fair while before thwe photo appears on the PSE Download Window and when I click on Get Photos, Up comes Notice " Adobe Photoshop Starter Edition 3.0 cannot obtain files from this device. Please ensure the device is connected,properly, or that the battery is charged, and try again. "
      The battery is charged and the connections are ok. The same Camera and connecting cable connects and works perfectly with a nearly the same setup on my other computer.I cannot find the cause of this failure.