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What sort of system are you using Vicki?
Hi, Jim. I used a desktop PC, WindowsXP, and Internet Explorer. I have downloaded three different times rather than just re-installing the DL that didn't work. Each of those times, before re-installing, I went to Add/Remove and did a repair, but to no avail. Then went back to Add/Remove and got rid of the non-working one. Also used Registry Optimizer to clean out any left overs. Then downloaded a fresh zipped copy and installed anew. But always same result. Which was seeing the opening logo screen with tiny writing on the bottom that said "Initializing model" --- but never anything else.
Taskmanager said program was "Not responding." -- I read the Forum and saw suggestion to hold down CTRL key while loading the program. Did that. Nothing. -- Thanks for your interest.
There is some information about this problem in the knowledge base: http://www.adobe.com/support/techdocs/328730.html .
Hope this helps.
The following post also contains several suggestions to solve this problem:
If none of the suggestions in this post works, try loading the latest version of MDAC from Microsoft.com. This was also a suggestion in some post in the userforum and seems to have solved the ODBC problem for some users.
Do let us know if any of these solutions worked for you.