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Do you have a space at the end of the code? Or do you mean to say that can't
even enter a code?
I think this was an old problem which got fixed in Starter Edition 3.0..And the Unlock Code is case sensitive, so checkout that u r entering it in the same case as it is.
I am having the same problem. I am cutting and pasting the code into the indicated space but the "unlock" button is still greyed out. Any other suggestions?
Can you confirm that there are no spaces after the paste? Try moving the
arrow key to see if it moves over.
Have you checked the FAQ on this subject?
You actually have to TYPE in the password, character by character. That will "ungrey" the button.