18 Replies Latest reply on Nov 7, 2008 6:16 PM by (shannon_leanza)

    Runtime Error. Uable to 'get photo'

      QUESTION:
      Can anyone help me out here ?
      Maybe it's 'my catalog.psa' file having a problem !! If it is can it be fixed ?

      PROBLEM:
      When I use 'Get photo'/'from files and folders' select a folder and the 'Get photo' I get the following error message:
      ERROR MESSAGE:
      Microsoft Visual C++ Runtime Library
      Runtime Error!
      Program: ....ter Edition\3.0\Apps\photoshop Album Starter Edition.exe
      This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

      TRIED OUT:
      Uninstall and install PSA Starter Edition 3.0. When I use the new 'my catalog.psa' I have no problems getting photos. But when I switch to my old 'my catalog.psa' I still have the described problem.
      I have tried to 'get photo' as a single file and as a folder still the same problem
      I have tried to 'get photo' as a single file which already were in my catalog. Now I get no error, which means that I get the normally information 'The file already exists in the catalog'.

      SYSTEM INFORMATION
      Photoshop Album Starter Edition 3.0
      Current Catalog:
      Catalog Name: My Catalog.psa
      Catalog Location: C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Album\Catalogs\
      Catalog Size: 22.5MB
      Catalog Cache Size: 48MB
      System:
      Operating System Name: XP
      Operating System Version: 5.1 Service Pack 2
      System Architecture: Intel CPU Family:15 Model:4 Stepping:3 with MMX, SSE Integer, SSE FP
      Built-in Memory: 1014.4MB
      Free Memory: 550.7MB
      Important Drivers / Plug-ins / Libraries:
      Microsoft DirectX Version: 9.0
      Apple QuickTime Version: 7.13
      Adobe Image Viewer Version: Not installed
      Adobe Acrobat Reader Version: 7.0
      Adobe Acrobat Version: Not installed

      Thanks