8 Replies Latest reply on Nov 22, 2008 12:18 PM by article man

    i can't setup air

    yestalk
      i'm windows sp3 , when i click the setup promgram it will failure ."Adobe AIR Installer 遇到问题需要关闭。我们对此引起的不便表示抱歉。" ---- does it about some windows service is forbidden?
        • 1. Re: i can't setup air
          tzeng Adobe Employee
          Could you get an installation log? (create a .airinstall.log file in your home directory) and post it here?

          Also, do your account have admin privilege?

          -ted
          • 2. Re: i can't setup air
            yestalk Level 1
            thanks ,but i think there isn't [airinstall.log ] file ,i only found the app event in "system tools--->event browser---->application"

            事件类型: 错误
            事件来源: Application Error
            事件种类: 无
            事件 ID: 1000
            日期: 2008-11-10
            事件: PM 3:49:08
            用户: N/A
            计算机: NNNNNN-NNNNNN
            描述:
            错误应用程序 adobe air installer.exe,版本 1.1.0.5790,错误模块 adobe air.dll,版本 1.1.0.5790,错误地址 0x000faf20。

            有关更多信息,请参阅在 http://go.microsoft.com/fwlink/events.asp 的帮助和支持中心。
            数据:
            0000: 41 70 70 6c 69 63 61 74 Applicat
            0008: 69 6f 6e 20 46 61 69 6c ion Fail
            0010: 75 72 65 20 20 61 64 6f ure ado
            0018: 62 65 20 61 69 72 20 69 be air i
            0020: 6e 73 74 61 6c 6c 65 72 nstaller
            0028: 2e 65 78 65 20 31 2e 31 .exe 1.1
            0030: 2e 30 2e 35 37 39 30 20 .0.5790
            0038: 69 6e 20 61 64 6f 62 65 in adobe
            0040: 20 61 69 72 2e 64 6c 6c air.dll
            0048: 20 31 2e 31 2e 30 2e 35 1.1.0.5
            0050: 37 39 30 20 61 74 20 6f 790 at o
            0058: 66 66 73 65 74 20 30 30 ffset 00
            0060: 30 66 61 66 32 30 0d 0a 0faf20..

            • 3. Re: i can't setup air
              tzeng Adobe Employee
              you need to create the .airinstall.log file first. Make sure there is a '.' in front.
              Then Installer will log the information to the file.

              -ted
              • 4. Re: i can't setup air
                yestalk Level 1
                my home dir is D:\bc\Documents and Settings\Johnny

                and make ".airinstall.log" is impossibility ... the windows alert that " must type file name !" ----- it seems that windows think .airinstall.log is the short name but no file name ...
                • 5. Re: i can't setup air
                  tzeng Adobe Employee
                  If you open the command shell, it normally set the directory to your home directory.
                  You can type a command like
                  echo blank>.airinstsall.log
                  to create the file.

                  After you run the Runtime Installer, you can look at the log in the file.

                  -ted
                  • 6. Re: i can't setup air
                    yestalk Level 1
                    thanks your command, i created .airinstall.log in my home dir,and what is in it is below after the setup app failure :

                    .airinstall.log :

                    Performing runtime install
                    UI SWF load is complete
                    • 7. Re: i can't setup air
                      tzeng Adobe Employee
                      Hi yestalk,

                      Sorry. I could not tell what the problem is from the installation log.

                      -ted
                      • 8. Re: i can't setup air
                        article man Level 1
                        im actually facing a similar issue,and im using vista ultimate,
                        just cant figure out a way out.