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1. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
Ann Shelbourne Dec 5, 2008 12:03 PM (in response to (Holly_Storm))See if this works:
Look for a folder called "Adobe ImageReady CS2 Settings" in your Users/Library/Prefs. and pull a copy out and onto your Desktop (in case you need to rescue items from it later).
Then trash the contents of the original folder; empty the Trash; reboot and then see if Image Ready will launch. -
2. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
(Holly_Storm) Dec 5, 2008 3:27 PM (in response to (Holly_Storm))Ann,
No luck. Tried it twice, just in case. I have also repaired Permissions and rebooted. Any more suggestions?
Thanks. All is appreciated! -
3. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
Ann Shelbourne Dec 5, 2008 4:26 PM (in response to (Holly_Storm))Seems that you will either just have to find that CD and re-install or Upgrade to CS4 and give-up on ImageReady.
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4. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
Neil_Keller Dec 5, 2008 4:41 PM (in response to (Holly_Storm))Holly,
>I cannot reinstall, as I lost discs in a move, but it is valid software with valid serials, and registered, but no phone tech support!
Call Adobe customer service. See what options are available.
Neil -
5. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
(Holly_Storm) Dec 5, 2008 6:07 PM (in response to (Holly_Storm))Neil and Ann,
I tried calling customer service today looking for a tech support number and was told that tech support is no longer offered for CS2! She told me to go to the forums at Adobe.com, which is how I ended up here.
My discs were lost in a move away from a roommate (along with some other things!), so there is no recovering them. I'll call it the cost of my sanity.
I have an old version of Director, but it gets so involved. It would have been so easy to flip my simple graphics straight from Photoshop to ImageReady. Looks like I will have to though.
Thanks for the time and attention to my problem. I guess I should be thankful that I only lost ImageReady, which I use once in a blue moon anyway.
Best regards. -
6. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
Ramón G Castañeda Dec 5, 2008 6:10 PM (in response to (Holly_Storm))Holly, you need Customer Service, not "tech support". Yours is an installation issue, therefore a Customer Service issue. -
7. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
Neil_Keller Dec 5, 2008 6:31 PM (in response to (Holly_Storm))Holly,
Exactly. Tell 'em (the short story) what happened to the discs. Ask what they can do for you.
Neil -
8. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
Buko. Dec 5, 2008 7:15 PM (in response to (Holly_Storm))>I cannot reinstall, as I lost discs in a move<br /><br />This always blows my mind when I hear this. How can you be so careless You have just spent Hundreds of dollars on software and you "LOST" the disks?<br /><br />Next thing you are going to tell us "I didn't register my software because I don't believe in it."<br /><br /><sigh> -
10. Re: ImageReady CS2 error: Could not fully open the application. Personalization information is invalid.
(Holly_Storm) Dec 5, 2008 7:54 PM (in response to (Holly_Storm))I will try calling customer service again. I thought it must be a bug or a corrupt file since it has been installed and working for almost 3 years now.
Again, thanks to everyone who actually read my posts and offered such helpful advice.
-Holly