I've also discovered the following: The problem I'm encountering only occurs on the home screens.
If you turn off "View Sidebar", Contribute becomes much more responsive.
If you click "Don't show this again" and make the home screen go away, the problem disappears completely. (Of course, so does the nice home screen, alas.)
So the responsiveness issue I'm seeing appears to be related only to the home screens in Contribute.
Same thing is happening to me. I've tried the suggestions above still no help....Happened about the same time last week.
Yup. And it's odd. Another Macbook sitting right next to mine, with the same software and configuration, works just fine. Contribute starts right up and it's happy. And my PCs, running PC Contribute CS3, same deal, no problem at all. So it's not Adobe's servers, or my network, or anything external - something specific about our particular machines (Your one machine and my one laptop) is causing this.
I sprung for the (very reasonable IMO) Adobe Bronze support contract, and opened an incident on this. We'll see how it goes! If we find anything, I'll be sure to post it back here.
Meanwhile if anyone else has any insight, please post!
My issue seems to be that Contribute cannot load a very basic flash animation - it seems to be an swf file. which is odd since its been the same line of code for several month, same images etc.
That's interesting. I've got some thoughts, but let me ask you a couple of questions:
1. Are you Mac or PC?
2. Do you have ANY OTHER Adobe software loaded on your computer at all? And if so, what exactly do you have loaded?
3. Can you identify exactly which file it's trying unsuccessfully to load? If so, can you tell me where that file is so I can look on my end? Or is the file remote from Adobe (as I suspect it is), and can you identify the URL of the file?
4. Are you able to get the thing into Offline mode, and does it start okay when Offline?
Maybe this can point me to something on this end that might help.
Same problem for me on Mac OSX 10.5.5 running Contribute 4.1
Okay! If you're willing, please answer the questions I asked the other user above in this thread.
I've got an open case with Adobe on this right now. They want me to do a few more of the things in the script (open in Rosetta, try another Admin account) which didn't work for me before. I'm going to try them again anyway, and report back. I'll keep you posted here.
In the meantime, it looks like we have a problem that is on more than one computer - that's good, that means it'll be easier to find.
Everyone who has this problem, please provide the info I ask for above -it might help Adobe figure this out.
Im on an IMAC running OS 10.5.5
Contribute version 3.1.02407
As for other Adobe - photoshop elements 4.0
It seems to fail to load when opening up the frame I use for all the web pages for our theatre..there is Flash animation running in the mast head. When that is taken out of the equation contribute loads.
It was running fine for the past several months, then sometime last week it started this nonsense. The website loads fine when viewed...very odd.
On behalf of a poor not for profit theatre...I appreciate the help. Free tickets if you can help solve this . lol
OKay, I just did everything Adobe wanted so far - without result, alas - and sent a detailed report back to them.
But I think we might be having different problems here.
My problem is that Contribute won't even start. It gets to the welcome screen, and then slows down and halts - even with no connections configured whatsoever.
Are the two of you having this problem? Or are you able to get it to the welcome screen and have it remain responsive?
ACR8TV1, I thought you were having the same problem, but your comment about loading Flash suggests that, for you, Contribute doesn't grind down until you connect to one of your sites. Yes? No?
Marrigo, you say you're having the "same problem" - can you clarify is your problem with startup prior to connecting to a site? Or only after you connect to a particular site?
ANd for both, if the latter, Is the problem just one site, or all sites?
Let me know, if you would, please!
glenbarney - When i load up Contribute it loads ok, then when I go to connect to our website it hangs up while loading the lead page. I tried it from the Mac at work and from my Mac at home same issue..starts loading then grinds to a stop with the "pinwheel of death" cursor icon on mac. I force quit out of CS3.
The company that set up our website took a look, had no problem (also mac based) I tried removing the flash animation file from the code for the home page(used cyberduck)....Contribute opened and i was able to make changes. Our web designer looked a the code, checked it for errors, found nothing wrong...we reloaded the code to run the flash. The site runs fine. Tried to load the site from Contribute again..same thing..ground to halt. He is just as perplexed as me.
I tried uninstalling CS3 and reinstalling..even tried a trial version of CS4...same problem on the home mac and mac at the office. For some reason Contribute has just stopped liking what was up there for several months. Feel free to check out the site - www.theatrebuildingchicago.org. I update the site weekly with new shows. Well I did until contribute crapped out on me. Hope this gives you more insight.
1. line 112, object expected
2. line 124, object expected
3. line 188, CSSMenu not defined
It does not seem to be the same problem as glenbarney1.
glenbarney1 have you read this post?
I had not, but I have now, thanks. I tried the work around, but as soon as I added my first connection, Contribute reopened the start screen and sent itself into the weeds.
BUT... by using "My Connections" AFTER disabling the start screen using the shut-the-network-off workaround, I was able to add my connections and work.
There is still, of course, clearly a systemic problem here - not only with CS3 but also with CS4 - so I do hope they find it quickly!
Thanks for the postings, just got both of these, will try them and see what works. the other post had alot of great information. Thank you again.
Mine hangs too - specifics are:
Mac - either the MacBook Pro (C2D 2.4 GHz), or the 24-in iMac (C2D 2.8GHz)
OSX - 10.5.6
Contribute CS3 vers 188.8.131.5267 (2007)
No other programs running
Contribute starts, asks for permission to use keychain, then displays the start screen, and hangs there. Must be forced to quit.
Prior successes were on MacMini running OSX 10.4.xxx - so this may be related to the switch to 10.5
Not about to pay another $100 to get CS4
The suggested post link doesn't work anymore - just goes to generic forum page.