14 Replies Latest reply on Dec 10, 2008 12:14 PM by Newsgroup_User

    CS4 slow in Leopard

    msteegeee
      As a loyal Photoshop user, I'm new to FW. I've recently installed CS4 on two of my Macs and am experiencing painfully slow response times. So slow in fact that productivity is at snails pace (I've moved back to Photoshop). FW has also been crashing, seemingly at random - it's as if it's just too tired to bother (copy/dragging an object; or resizing text; there's no consistency).

      The slow response and the crashing occurs on BOTH of my macs - MacBook G5 2.4GHz Intel Duo Core and iMac G5 3.06GHz Intel Duo Core, both running OS X 10.5.5.

      Please help!

      PS. I discovered a seven day old post (sis on you!) in GetSatisfaction which may mirror my experience:
      http://getsatisfaction.com/adobe/topics/fireworks_lacking_the_spark FW lacking the spark
        • 1. Re: CS4 slow in Leopard
          Level 7
          msteegeee wrote:
          > As a loyal Photoshop user, I'm new to FW. I've recently installed CS4 on two of
          > my Macs and am experiencing painfully slow response times. So slow in fact that
          > productivity is at snails pace (I've moved back to Photoshop). FW has also been
          > crashing, seemingly at random - it's as if it's just too tired to bother
          > (copy/dragging an object; or resizing text; there's no consistency).
          >
          > The slow response and the crashing occurs on BOTH of my macs - MacBook G5
          > 2.4GHz Intel Duo Core and iMac G5 3.06GHz Intel Duo Core, both running OS X
          > 10.5.5.
          >
          > Please help!
          >
          > PS. I discovered a seven day old post (sis on you!) in GetSatisfaction which
          > may mirror my experience:
          > http://getsatisfaction.com/adobe/topics/fireworks_lacking_the_spark
          > http://getsatisfaction.com/adobe/topics/fireworks_lacking_the_spark
          >

          What file sizes/pixel dimensions are you working with?

          --
          Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
          http://www.communityMX.com/
          CommunityMX - Free Resources:
          http://www.communitymx.com/free.cfm
          ---
          .:Adobe Community Expert for Fireworks:.
          Adobe Community Expert
          http://tinyurl.com/2a7dyp
          ---
          .:Author:.
          Lynda.com - http://movielibrary.lynda.com/authors/author/?aid=188
          Peachpit Press -
          http://www.peachpit.com/authors/bio.aspx?a=d98ed798-5ef0-45a8-a70d-4b35fa14c9a4
          Layers Magazine - http://www.layersmagazine.com/author/jim-babbage
          • 2. Re: CS4 slow in Leopard
            msteegeee Level 1
            Hi Jim,

            My PNG is only a 72dpi 1028 x 900 pixels. Weight is 5MB - my Photoshop file is far larger, it's not unusual to work on a 15MB+ file for complex web pages. Surely FW is capable of managing this?!

            PS. Please log into your GetSatisfaction forum as there's a growing group of disappointed users. Why do you bother having a forum in GS if your support team are unable to monitor it?
            • 3. Re: CS4 slow in Leopard
              Level 7
              msteegeee wrote:
              > Hi Jim,
              >
              > My PNG is only a 72dpi 1028 x 900 pixels. Weight is 5MB - my Photoshop file is
              > far larger, it's not unusual to work on a 15MB+ file for complex web pages.
              > Surely FW is capable of managing this?!
              >
              > PS. Please log into your GetSatisfaction forum as there's a growing group of
              > disappointed users. Why do you bother having a forum in GS if your support team
              > are unable to monitor it?
              >

              I don't work for Adobe. I answer questions here, as a volunteer.

              The file you are working on should not cause any undue slowness in FW.
              I'm on a PC, so I can't answer to specific MAC OS concerns, but I
              thought I would take a stab and see what type of file size you were
              working with.

              --
              Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
              http://www.communityMX.com/
              CommunityMX - Free Resources:
              http://www.communitymx.com/free.cfm
              ---
              .:Adobe Community Expert for Fireworks:.
              Adobe Community Expert
              http://tinyurl.com/2a7dyp
              ---
              .:Author:.
              Lynda.com - http://movielibrary.lynda.com/authors/author/?aid=188
              Peachpit Press -
              http://www.peachpit.com/authors/bio.aspx?a=d98ed798-5ef0-45a8-a70d-4b35fa14c9a4
              Layers Magazine - http://www.layersmagazine.com/author/jim-babbage
              • 4. Re: CS4 slow in Leopard
                msteegeee Level 1
                Thanks for the stab, Jim. I do appreciate your help, I'm just unimpressed that Adobe appear to be unwilling to attend to customer problems. Any chance that a Mac boffin from Adobe is able to answer my query?
                • 5. Re: CS4 slow in Leopard
                  Level 1
                  msteengeee,

                  Please understand that THIS is Adobe User-to-User forum, where other forum participant helping the other participants. In some instance, rare cases, some Staff from Adobe chime in.

                  If you require some real-live Technical Support, you are encouraged to contact Adobe in direct over telephone during business hours Monday through Friday.

                  Hope that helps.
                  • 6. Re: CS4 slow in Leopard
                    Level 7
                    I'm just unimpressed that
                    > Adobe appear to be unwilling to attend to customer problems.

                    I don't think they're unwilling.

                    You're using a 3rd party forum (Getsatisfaction) and a user-to-user forum to
                    try and get through to Adobe directly neither of which I suspect will be
                    successful in getting responses direct from Adobe.

                    Try posting your issue in detail, with detailed system specs, reproducible
                    steps and what you witness, via the Bug Report form:
                    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                    --
                    Regards

                    John Waller

                    • 7. Re: CS4 slow in Leopard
                      Sarthak Singhal Adobe Employee
                      msteengeee,

                      I agree to the suggestion by John. I have a Mac machine and would like to see the slowness you have been seeing with one of the png file.

                      Can you send me the png file or post it here? Let me know how it is convenient to you.

                      Can you let me know the scenario where it is consistently crashing for you? And in scenario where the performance is sluggish.

                      Thanks
                      • 8. Re: CS4 slow in Leopard
                        msteegeee Level 1
                        Deaf Web Designer, John Waller and Sarthak,

                        Thanks for your comments,

                        I did lodge a detailed support ticket with Adobe and was presented with an overly lengthy and technical generic trouble-shooting document that thus far is not been helpful. As this is an Adobe forum, it is natural to expect a little expert assistance.

                        My colleage in the US works on the same spec Mac and is able to work on my PNG file in CS3 (she too was forced to uninstall CS4).

                        My only assumption is that this staggering slowness is due to CS4 operating on Leopard (I've not had issues with the remaining CS4 suite, only FW).
                        • 9. Re: CS4 slow in Leopard
                          Level 7
                          msteegeee wrote:
                          > Deaf Web Designer, John Waller and Sarthak,
                          >
                          > Thanks for your comments,
                          >
                          > I did lodge a detailed support ticket with Adobe and was presented with an
                          > overly lengthy and technical generic trouble-shooting document that thus far is
                          > not been helpful. As this is an Adobe forum, it is natural to expect a little
                          > expert assistance.
                          >
                          > My colleage in the US works on the same spec Mac and is able to work on my PNG
                          > file in CS3 (she too was forced to uninstall CS4).
                          >
                          > My only assumption is that this staggering slowness is due to CS4 operating on
                          > Leopard (I've not had issues with the remaining CS4 suite, only FW).
                          >
                          >

                          Well you just got a reply from Sarthak,asking for the png file. There's
                          only so much anyone can do without the problem file in their hands.
                          Without it, we're all just guessing.

                          --
                          Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
                          http://www.communityMX.com/
                          CommunityMX - Free Resources:
                          http://www.communitymx.com/free.cfm
                          ---
                          .:Adobe Community Expert for Fireworks:.
                          Adobe Community Expert
                          http://tinyurl.com/2a7dyp
                          ---
                          .:Author:.
                          Lynda.com - http://movielibrary.lynda.com/authors/author/?aid=188
                          Peachpit Press -
                          http://www.peachpit.com/authors/bio.aspx?a=d98ed798-5ef0-45a8-a70d-4b35fa14c9a4
                          Layers Magazine - http://www.layersmagazine.com/author/jim-babbage
                          • 10. Re: CS4 slow in Leopard
                            blackmondo
                            Can anyone else post how much CPU Fireworks is using on their Mac (by observing in activity monitor) when it is simply sitting in the background - that is you're in another app, and Fireworks shouldn't be doing anything?

                            For me on a Dual 2GHz G5 Mac it slingshots between 15% - 22%. What on earth is it doing in the background to gobble up the CPU like that?

                            Photoshop CS4 on the other hand sits at around 2%.

                            This baby wasn't ready to be released into the wild Adobe - I'm amazed that one of the biggest software companies in the world could think this is acceptable quality.

                            Honestly, your users would have respected you 100 times more as a company if you openly stated something like "we're releasing CS 4 now, but Fireworks just isn't ready yet, so please be patient".
                            • 11. Re: CS4 slow in Leopard
                              Level 7
                              It's nice and snappy here but, unlike Photoshop CS4, Fireworks CS4 is
                              NOT multithreaded so you won't see the speed advantages that Ps offers
                              on machines with more than one processor. Personally, I'd like to see
                              every Adobe app be multithreaded in CS5 as every bit of speed counts.
                              Fireworks is very stable for me as well. How old is your Leopard
                              install? How much RAM do you have? Insufficient RAM is the kiss of death
                              for any graphics app.

                              Dual 3 GHz Quad-Core Intel Xeon
                              5 GB RAM
                              330 GB free (2x500 GB Apple Mirror RAID)
                              ATI Radeon X1900 XT 512MB
                              23" Apple Cinema HD Display (1920x1200)

                              Derren.

                              msteegeee wrote:

                              > As a loyal Photoshop user, I'm new to FW. I've recently installed CS4 on two of
                              > my Macs and am experiencing painfully slow response times. So slow in fact that
                              > productivity is at snails pace (I've moved back to Photoshop). FW has also been
                              > crashing, seemingly at random - it's as if it's just too tired to bother
                              > (copy/dragging an object; or resizing text; there's no consistency).
                              >
                              > The slow response and the crashing occurs on BOTH of my macs - MacBook G5
                              > 2.4GHz Intel Duo Core and iMac G5 3.06GHz Intel Duo Core, both running OS X
                              > 10.5.5.
                              >
                              > Please help!
                              >
                              > PS. I discovered a seven day old post (sis on you!) in GetSatisfaction which
                              > may mirror my experience:
                              > http://getsatisfaction.com/adobe/topics/fireworks_lacking_the_spark
                              > http://getsatisfaction.com/adobe/topics/fireworks_lacking_the_spark
                              • 12. Re: CS4 slow in Leopard
                                Level 7
                                Is the file you're working on private at all or would you be able to
                                send it to me to see how it behaves here? I've seen cases where it's a
                                corrupt file that causes all kinds of problems.

                                I looked at the complaints on GetSatisfaction and there definitely does
                                seem to be an issue, I've just not been seeing it here so I'm not in a
                                position to diagnose it. :(

                                Derren.

                                msteegeee wrote:

                                > My PNG is only a 72dpi 1028 x 900 pixels. Weight is 5MB - my Photoshop file is
                                > far larger, it's not unusual to work on a 15MB+ file for complex web pages.
                                > Surely FW is capable of managing this?!
                                >
                                > PS. Please log into your GetSatisfaction forum as there's a growing group of
                                > disappointed users. Why do you bother having a forum in GS if your support team
                                > are unable to monitor it?
                                • 13. Re: CS4 slow in Leopard
                                  Level 7
                                  I'm running on Leopard, and was right through the beta cycle, and
                                  everything is spiffy here. Did I really just say "spiffy"? Eeesh.

                                  Derren.

                                  msteegeee wrote:

                                  > My only assumption is that this staggering slowness is due to CS4 operating on
                                  > Leopard (I've not had issues with the remaining CS4 suite, only FW).
                                  • 14. Re: CS4 slow in Leopard
                                    Level 7
                                    On my system Fireworks CS4 is using 4.1 to 4.6%, it's been running for
                                    about 3 days doing various work, and Photoshop CS4 is at .7 to .8% after
                                    being open for about 10 minutes. Whether Photoshop's multithreading
                                    makes a difference there I don't know. Other apps currently running are
                                    Mail, Thunderbird, OmniWeb, Safari, Firefox, Dreamweaver CS4, Word 2008,
                                    iChat, Adium, iTunes, System Preferences, Software Update, and, of
                                    course, Activity Monitor. My idle CPU time is bouncing between 81 and
                                    86% idle.

                                    Dual 3 GHz Quad-Core Intel Xeon
                                    5 GB RAM
                                    330 GB free (2x500 GB Apple Mirror RAID)
                                    ATI Radeon X1900 XT 512MB
                                    23" Apple Cinema HD Display (1920x1200)

                                    Derren.

                                    blackmondo wrote:

                                    > Can anyone else post how much CPU Fireworks is using on their Mac (by observing
                                    > in activity monitor) when it is simply sitting in the background - that is
                                    > you're in another app, and Fireworks shouldn't be doing anything?
                                    >
                                    > For me on a Dual 2GHz G5 Mac it slingshots between 15% - 22%. What on earth is
                                    > it doing in the background to gobble up the CPU like that?
                                    >
                                    > Photoshop CS4 on the other hand sits at around 2%.
                                    >
                                    > This baby wasn't ready to be released into the wild Adobe - I'm amazed that
                                    > one of the biggest software companies in the world could think this is
                                    > acceptable quality.
                                    >
                                    > Honestly, your users would have respected you 100 times more as a company if
                                    > you openly stated something like "we're releasing CS 4 now, but Fireworks just
                                    > isn't ready yet, so please be patient".