6 Replies Latest reply on Dec 17, 2008 6:19 AM by mdstudio

    FW CS4 10.5.5 Crashes on Launch

    Guidingbyte Level 1
      I installed CS4 design Premium and everything works fine except FW. Each time I try to launch it I get a window pop up that says "AMT Subsystem Failure" and that I should restart. I did restart but no luck. I switched to a test user to eliminate the font issue and still the same error. I uninstallled from the DVD, including to remove application prefs and reinstalled from the DVD. Same error. I am on a 2.66 MacPro running 10.5.5. Fireworks CS3 still works fine.

        • 1. Re: FW CS4 10.5.5 Crashes on Launch
          SRihan Level 1
          Guidingbyte,

          Can you please reproduce the issue again and attach amt.log and alm.log from location : /tmp

          Thanks.
          • 2. Re: FW CS4 10.5.5 Crashes on Launch
            EzLivin
            I'm having the exact same problem, except all I installed was FW CS4. I'm on a 3Ghz MacPro running 10.5.5 with 14GB of RAM.

            FW CS3 works fine. The FW CS4 Beta worked fine (it's been removed).
            I've rebooted a dozen times, repaired file permissions, tried
            installing in Safe Boot mode, tried installing as a different user,
            tried launching FW CS4 as a different user, uninstalled and
            reinstalled a few more times and have exhausted all the tips I found
            in Adobe KB articles and other places online.

            I've used and installed Photoshop and Fireworks since both were at
            version 1.0 and never had a problem like this.

            Here is the amt.log:
            2008-12-02 11:55:09 [1248] AMT: START SESSION, library version 2.0.1.10077,53.352460
            2008-12-02 11:55:09 [1248] AMT: Initializing /Applications/Adobe Fireworks CS4/Adobe Fireworks CS4.app
            2008-12-02 11:55:09 [1248] AMT: Adobe License Manager version 3.0 (build 11.10077) RELEASE
            2008-12-02 11:55:09 [1248] ServiceLoader: looking for library /Applications/Adobe Fireworks CS4/Adobe Fireworks CS4.app/Contents/Frameworks/amtservices.framework/Versions/A/adobe_caps.framework/adobe_c aps
            2008-12-02 11:55:09 [1248] ServiceLoader: looking for library /Applications/Adobe Fireworks CS4/Adobe Fireworks CS4.app/Contents/Frameworks/amtservices.framework/Versions/adobe_caps.framework/adobe_cap s
            2008-12-02 11:55:09 [1248] ServiceLoader: looking for library /Applications/Adobe Fireworks CS4/Adobe Fireworks CS4.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
            2008-12-02 11:55:09 [1248] ServiceLoader: Found library /Applications/Adobe Fireworks CS4/Adobe Fireworks CS4.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
            2008-12-02 11:55:09 [1248] PCDService: PCD Service in threaded mode
            2008-12-02 11:55:09 [1248] PCD thread: PCD thread started
            2008-12-02 11:55:09 [1248] performance: AMTPreObtainProductLicense took 6.643000 ms
            2008-12-02 11:55:09 [1248] AMT: Bad arguments passed in. (Errno = 11)
            2008-12-02 11:55:09 [1248] performance: AMTObtainProductLicense took 0.217000 ms
            2008-12-02 11:55:09 [1248] Loc: Can't locate dictionary
            2008-12-02 11:55:09 [1248] Loc: Will use an empty zstring dictionary
            2008-12-02 12:13:11 [1212] AMT: END SESSION.
            • 3. FW CS4 10.5.5 Crashes on Launch
              SRihan Level 1
              Hi EzLivin,

              Thanks for attaching the logs. I have few queries :

              1) Adobe Fireworks is installed in which language ?

              2) What's your language preference ? ( System Preferences -> International -> language ) Ideally the App language should get the highest preference. For e.g. If FW is installed in English ( US ) then Ideally "English" should have the highest preference. Otherwise, application can also make out from the Serial number given to activate.

              3) Can you see any .lproj folder inside Adobe Fireworks CS4.app/Contents/Resources/ ?

              Thanks,
              Saurabh
              • 4. Re: FW CS4 10.5.5 Crashes on Launch
                Sarthak Singhal Adobe Employee
                Hi Guidingbyte,

                Can you check the post by EzLivin? http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=14&catid=193&threadid =1410054&enterthread=y

                Thanks

                quote:

                Originally posted by: Guidingbyte
                I installed CS4 design Premium and everything works fine except FW. Each time I try to launch it I get a window pop up that says "AMT Subsystem Failure" and that I should restart. I did restart but no luck. I switched to a test user to eliminate the font issue and still the same error. I uninstallled from the DVD, including to remove application prefs and reinstalled from the DVD. Same error. I am on a 2.66 MacPro running 10.5.5. Fireworks CS3 still works fine.




                • 5. Re: FW CS4 10.5.5 Crashes on Launch
                  David Bärwald
                  HI Ez,
                  I've had the same issues on every Fireworks launch.
                  I tried all the wonderfull Tips (Fonts, Caches, Preferences, etc. but finally a complete re-installation of OS X helped me.
                  On the first attemp I tried a migration from a Time Machine Backup, which results in excat the same failures.
                  The second installation with no user-migration worked fine. For the mail-, calendar-, and adressbook-files I used iBackup.

                  Greetz
                  David
                  • 6. Re: FW CS4 10.5.5 Crashes on Launch
                    mdstudio
                    I had the exact same problem, only on the Windows Vista side.

                    I tried uninstalling and reinstalling Fireworks with no luck. I also tried renaming a Quicktime folder (QTSystem) based on other people's success in a thread on another forum. No luck.

                    I was finally able to get Fireworks to run again by completely uninstalling the whole CS4 suite and then reinstalling it. I suspect that Fireworks was choking on a shared resource.

                    I hope that helps someone -- it was a very frustrating and time-consuming problem.