6 Replies Latest reply: Feb 25, 2009 1:36 PM by hrh gracie RSS

    CS4 unhandled exception going into preferences

    hrh gracie Community Member
      I have CS4 installed on my "regular" system. Works fine. Yesterday I installed it on the laptop and I'm having a bizarre problem.

      I've also got CS3 installed on the laptop, so the CS4 install was done as an upgrade. Went fine with no problems. I can open CS4, set up palettes and workspaces, open files and edit normally.

      BUT, when I attempt to open preferences - SPECIFICALLY either General or Performance, I get an unhandled exception and CS4 crashes. The event log says its an Event ID: 1002, Source: Application Hang. The text is

      Hanging application Photoshop.exe version 11.0.0.0 hang module hungapp. version 0.0.0.0. hang address 0x00000000.

      I can open preferences on any other preference set, but if I attempt to navigate to either the General or Performance set it crashes.

      YES, I HAVE STARTED CS4 REPEATEDLY WITH CTRL/ALT/SHIFT PRESSED TO CLEAR THE PREFERENCES.

      I don't want to uninstall CS3 yet because I have to teach a seminar Thursday and if I can't get CS4 fully functional I'm going to have to use CS3. Is there something else I need to change/delete/?