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1. Re: CS4 unhandled exception going into preferences
John Joslin Feb 24, 2009 8:40 AM (in response to hrh gracie)> I HAVE STARTED CS4 REPEATEDLY WITH CTRL/ALT/SHIFT PRESSED
Did you get the dialog box when you did it or did it go straight into Photoshop? -
2. Re: CS4 unhandled exception going into preferences
hrh gracie Feb 24, 2009 9:34 AM (in response to hrh gracie)Yup, the dialogue box came up and I told it to delete things....
I just did an uninstall and reinstall onto a different spindle just in case it was bizarre installation thing, but I get exactly the same result. -
3. Re: CS4 unhandled exception going into preferences
Chris Cox Feb 24, 2009 1:29 PM (in response to hrh gracie)My first guess is that the printer, a drive (could be server or attached storage), or a display driver is crashing when we ask for information prior to displaying that information in preferences. -
4. Re: CS4 unhandled exception going into preferences
hrh gracie Feb 24, 2009 4:44 PM (in response to hrh gracie)It's a laptop. There are no printers. There's only 1 disk. I've tried both partitions on the disk. The laptop is a couple years old and the drivers for the GeForce FX 5200 haven't changed in quite a while. If it's a video driver problem Adobe's managed to create a version of Photoshop that won't run on a WHOLE LOT of laptops...
I"ve been on the phone with Adobe support, and after 3 tries I finally got to Photoshop support. Tried several things to no avail. So if anybody's got any ideas, now would be a good time.... -
5. Re: CS4 unhandled exception going into preferences
Chris Cox Feb 24, 2009 6:51 PM (in response to hrh gracie)Well, those are the only things I can think of that would crash when opening preferences (and printer was only a remote chance).
Have you updated your video card driver?
Have you tried selecting a dummy printer (PDF, etc.)? -
6. Re: CS4 unhandled exception going into preferences
hrh gracie Feb 25, 2009 1:36 PM (in response to hrh gracie)There is no update for the video card. Couple year old laptop - card driver hasn't been updated in a while. I can create a printer to see if that matters......



