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    Could not complete your request because the file-format module cannot parse the file

    Community Member
      Hi there!

      I use Photoshop CS4 now and I have a problem when I want to import (by dragging'n dropping, importing, open - I tried every way)a .png or i.e. also an .jpg:

      when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with:
      "Could not complete your request because the file-format module cannot parse the file"

      The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file.... after a while of course it comes back...

      So all solutions that I found on this problem were "the norton anti virus is also running"-solution: but I have no NAV running!!
      And the files are NOT damaged!! Otherwise I couldn't have opened it after restarting PS.

      I purged all files and I have enough cache!! So it doesn't seem to be a problem of my computerperformance.

      Any idea???

      Thanks a lot,
      Nina
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