4 Replies Latest reply on Mar 24, 2000 9:26 AM by Dorothy Krause

    Upgrade and Installation Issues (Windows)

      Answers to frequently asked upgrade and installation issues
        • 1. Re: Upgrade and Installation Issues (Windows)
          Level 1
          Q: After installing the 5.5 update, and deleting the previous version, white appears yellow in the color palette. Why?

          A: This occurs when Photoshop 5.0 is removed after installing 5.5. This can be solved by reinstalling Photoshop 5.5 update on top of your current instillation, this should reinstall Adobe Gamma, prompting you to do a new monitor calibration next time you start Photoshop.

          The problem may also be cause by video card incompatibilities. See Adobe CustomerFirst document http://www.adobe.com/support/techdocs/c832.htm for more information.

          For advanced users: Adobe Gamma is not actually being removed, it is not just being loaded automaitcally anymore. Here an alternate way to reinstall Adobe Gamma.

          Step 1) Check to see if you still have the folder "\Program Files\Common
          Files\Adobe\Calibration\", if you do you should see an application named
          "Adobe Gamma Loader.exe" and a control panel named "Adobe Gamma.cpl".

          Step 2) If you don't see Adobe Gamma when you open the Control Panel, copy the
          "adobe Gamma.cpl" file into your "\windows\system\" folder. It will be
          there the next time you open Control Panel.

          Step 3) Now make a shortcut for "Adobe Gamma Loader.exe" and put it in your
          start up folder ("\windows\Start Menu\Start Up\").

          When you restart Windows it will load your Gamma profile, which you can
          edit using the Gamma Control Panel.

          (Applies to version 5.5.)
          • 2. Re: Upgrade and Installation Issues (Windows)
            Level 1
            Q: Does Photoshop run on Microsoft Windows2000?

            A: Yes, sort of. Many have successfully installed Photoshop 5.0, Photoshop 5.5, and ImageReady 2.0 on Windows2000 without any problems. Some have reported problems with the Photoshop not installing Adobe Gamma (see message #1 above) And, quite a few others have experienced that Photoshop will not run at all.

            Unfortunately at this point there does not seem to be a way to determine ahead of time if you will have trouble or not. One general rule of thumb, it is better to do a fresh install of Windows2000 than upgrading a previous version, especially Windows95 or Windows98.

            (Applies to version 5.0, 5.5)
            • 3. Re: Upgrade and Installation Issues (Windows)
              Level 1
              Q: Why did the The Adobe Gamma control panel disapear after I upgraded to a new verison of Photoshop? Or I don't have the Adobe Gamma control panel to begin with.

              A: This occurs when Photoshop 5.0 is removed after installing 5.5. This can be solved by reinstalling Photoshop 5.5 update on top of your current instillation, this should reinstall Adobe Gamma, prompting you to do a new monitor calibration next time you start Photoshop.

              The problem may also be cause by video card incompatibilities. See Adobe CustomerFirst document http://www.adobe.com/support/techdocs/c832.htm for more information.

              Even if Adobe Gamma does not show up in your control panel, it should still be located (though not installed) on your computer. Here is a manual way to install Adobe Gamma.

              Step 1) Check to see if you still have the folder "\Program Files\Common Files\Adobe\Calibration\", if you do you should see an application named "Adobe Gamma Loader.exe" and a control panel named "Adobe Gamma.cpl".

              Step 2) If you don't see Adobe Gamma when you open the Control Panel, copy the "adobe Gamma.cpl" file into your "\windows\system\" folder. It will be there the next time you open Control Panel.

              Step 3) Now make a shortcut for "Adobe Gamma Loader.exe" and put it in your start up folder ("\windows\Start Menu\Start Up\").

              When you restart Windows it will load your Gamma profile, which you can edit using the Gamma Control Panel.
              • 4. Re: Upgrade and Installation Issues (Windows)
                Dorothy Krause Level 1
                Q: I have just reformatted my hard drive and reinstalled Photoshop 5.5. It crashes at the very end of the launch.

                A: The most common causes of this are either a corrupt .icm file or a corrupt font.

                Watch the splash screen during the launch - you will see various messages such as "initialising icm", "initialising type engine" etc. Note which message is being displayed when PS stops launching.

                If it happens just as it is initializing icc engine...

                You have a corrupt or incompatible .ICM file in your Windows\System\Color folder.

                * Create a new folder called ICMs below Windows\System\Color folder.

                * Move all .ICM and .ICC files from Windows\System\Color to Windows\System\Color\ICMs.

                * Restart PS. If PS initializes without problems move back the ICC profiles THAT YOU ACTUALLY NEED to Windows\System\Color.

                ~~~~~~~~~~~

                In addition...

                Errors initialising ICC engine:

                ==============================

                This is caused by a corrupt .icm file or one which isn't recognised by Adobe Gamma (these files are located in your c:\windows\system\colour folder). Experience has taught us that the most likely culprit is one of the monitor profiles. To find the guilty profile create a new sub-folder to the parent 'colour' folder called 'Suspect Profiles' and move all the .icm files from the parent to this folder. Start putting the profiles back to the parent one at a time, launching PS between each move - the moment if fails you will know that the last profile you moved is the suspect profile - delete it.

                Note:

                ====

                You don't need all the profiles - in fact having too many can severely slow down the time it takes for Photoshop to initialise. Before moving the profiles back to the parent folder, examine what each profile is for (right click on the .icm file, choose 'Properties' from the drop down menu and then click on the tabbed header 'Profile Information' in the resultant dialog box). You only need the profiles relevant to the devices which you use - either in house or at a service bureau (e.g. your monitor profile, paper profiles for your ink jet printer, colour work space profiles, Photo CD profiles etc).

                Tip:

                ===

                Once you have all the profiles specific to your system, creat a new subfolder called 'Good Profiles' and COPY the profiles from the ..\..\colour folder to this folder. Then, if any become corrupted you can easily restore from this folder. Also many applications dump tens of profiles into the colour folder, now all you have to do is delete those profiles (or move them to a newly created subfolder called 'Unused Profiles') and restore your original profiles - saves going through them all again manually.

                --

                Carol S.