0 Replies Latest reply on Feb 10, 2003 5:09 PM by (Mark_Hiers)

    Disk Error When Printing or Changing Color Settings in Photoshop 5.x in Windows 2000

      Issue
      When you choose the Print, CMYK Setup, Profile Setup, or Profile to Profile command, Adobe Photoshop 5.x in Windows 2000 returns the error "Could not complete the [command name] command because of a disk error."

      Solution
      Do one of the following:

      Solution 1
      Upgrade to Photoshop CS. For upgrade information, visit Adobe's Web site at www.adobe.com/store/products/photoshop.html.

      Solution 2
      In the Windows registry, change the path and permissions for the Kodak ICC Profiles key:

      Disclaimer: This procedure involves editing the Windows registry. Adobe does not support editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it (see Additional Information for instructions). For more information about the registry, refer to the Windows documentation, or contact Microsoft.

      1. Exit from all applications.
      2. Log into Windows 2000 as administrator. (If you are unable to log in as administrator, contact your system administrator.)
      3. Choose Start > Run.
      4. Type regedt32 in the Open text box; then click OK.
      5. Select HKEY_LOCAL_MACHINE.
      6. Select the Software\Kodak\IniFileMapping\kpcms.ini\ICC Profiles key.
      7. Double-click the Default Path line in the right-hand pane of the Registry Editor window.
      8. In the String Editor dialog box, type the following path:

      X:\WINNT\system32\spool\drivers\color

      where "X" is the hard disk in which Windows is installed.

      9. Click OK.
      10. Select the ICC Profiles key in the left pane of the Registry Editor window.
      11. Choose Security > Permissions.
      12. Select Power Users in the Name section, and then for Full Control in the Permissions section, select Allow.
      13. Select Users in the Name section, and then for Full Control in the Permissions section, select Allow.
      14. Click Advanced.
      15. Select Reset Permissions on All Child Objects and Enable Propagation of Inheritable Permissions.
      16. Click OK, and then click Yes to the security alert.
      17. Click OK to close the Permissions for ICC Profiles dialog box.
      18. Choose Registry > Exit.

      Additional Information
      When you install Photoshop 5.x in Windows 2000, the Windows registry is updated with an incorrect location for the Kodak ICC profiles. As a result, Photoshop cannot locate the profiles while executing the Print, CMYK Setup, Profile Setup, or Profile to Profile command and returns an error. To resolve this problem, you can modify the registry to include the correct location and to grant all users Full Control permissions to the registry key.

      Although both the Regedit and Regedt32 registry editors are available in Windows 2000, Regedt32 lets you modify security permissions.

      To create a backup copy of a registry key in Regedt32:
      1. Choose Start > Run.
      2. Type regedt32 in the Open text box; then click OK.
      3. Select the key you want to copy.
      4. Choose Registry > Save Key.
      5. In the Save In pop-up menu, specify a location that's easily accessible, such as the root of the hard drive.
      6. Specify a name in the File Name text box.
      7. Select All Files in the Save As Type pop-up menu.
      8. Click Save.