2 Replies Latest reply on Jun 22, 2008 4:59 PM by John T Smith

    file import failure

      everytime i try to import a video its says " file import failure" file not supported" i try importing a avi file, dvd file and mpeg file. can any one help
        • 1. Re: file import failure
          Jim_Simon Level 8
          Use Premiere Elements. Premiere Pro tends to work better with the kind of media professionals use.
          • 2. Re: file import failure
            John T Smith Adobe Community Professional & MVP
            First, work through the steps here http://ppro.wikia.com/wiki/Troubleshooting

            If your problem isn't fixed, report back with the DETAILS asked for in the 15 questions at the end of that link... for question #1 you may use the FREE http://www.headbands.com/gspot/

            Based on reading a LOT of problem reports, importing files from a DVD or hard drive camcorder or other MPEG device (including digital STILL cameras that create MJPEG files) or trying to edit divx, or Ripping DVD files rarely results in success in Premiere... do not be fooled by movie industry advertising into thinking that "DVD Quality Video" is suitable for EDITING... it is not... a DVD is designed to be for PLAYBACK only... and that includes trying to edit a Standard Def MPEG or VOB file!

            You should also use WAV sound files, not the compressed MP3 format

            The only SD (Standard Def) files that Premiere really likes are DV AVI type 2 (be sure you have type 2 and not DV AVI type 1 files)

            HD (High Definition) files are a completely different issue... I don't use HD, so can't say anything about editing those files

            Go to my notes page http://www.pacifier.com/~jtsmith/ADOBE.HTM

            Click the internal link for editing compressed files... read, there are some ideas & links there, including some links to other programs that have been mentioned in the Premiere forum as being better suited to editing MPG files... if you want to edit a divx file, start at http://www.divx.com/

            If you only have DVD type files, you should convert to DV AVI type 2 or use different software... go to the VideoHelp link in my notes and look for a program to convert... but do be aware that converting from a HIGHLY compressed viewing format back to an editing format is going to cause a drop in quality

            PS - To work with AC3 sound files in Premiere CS3, it MAY work to copy the ad2ac3dec.dll file from the Encore CS3 directory into the Premiere directory