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How can we tell if an update is needed when we do not know what version he is using? (This is unlikely to be the problem anyway)
You need to have your friend supply some more details so we can try and assist him.
eg what type of file is it?
It's version 3.2.0
And he is using .mpg file types because that is what imports the best.
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>And he is using .mpg file types because that is what imports the best.
Wrong (case proven by his issue)
i looked for this "copy the file ad2ac3dec.dll from the Encore CS3 directory and paste it into the PPro CS3 root directory." and couldn't find the file anywhere, i searched it and got nothing. Is that for windows or for macs. I thought since it was a .dll it would be on a mac, but i don't know now.
If Encore 3 is properly installed, the dll is there... but this MAY be only for Windoze and not Mac
I have Windoze, so don't know about a Mac
yeah, like i don't know. I looked and found nothing about it