Yes, thanks, and I've done all the things suggested on the website, to no avail. The changes you make via the control panel seem to keep defaulting back to their previous settings.
After Effects is also now not working (it was an hour ago). The others still are.
Will a system restore do me any good?
Sometimes I get the above message as soon as I attempt to load Premiere (without the purple box ever appearing). Other times the purple box appears and it seems to load but then I get this message:
The instruction at "0x14e81243" referenced a memory at "0x0304a470". The memory could not be "written".
I'm beginning to suspect your installation is corrupt. If you don't want to call Adobe Tech Support for real-time support then it seems you're going to have to uninstall all Adobe products and re-install them.
PremiereProPedia ( RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like you
I suddenly started getting the same error - "You cannot use this product at this time etc." I tried the various solutions at http://kb2.adobe.com/cps/401/kb401528.html. None of them worked for me.
I then uninstalled the software (Master Collection) and tried to reinstall. About 45 minutes into reinstalling, in cd #4, I get this: "Installation completed. Errors: 55 components. Adobe Creative Suite 3 Master Collection - Component Install failed. Adobe After Effects CS3 - Component Install Failed...etc" - same message for just about all of the products.
By the way, I had been running this software just fine, without a hitch, for maybe nine months. Then this error just came at me out of the blue, for no apparent reason. (Windows Vista Home Premium)
Now I'm trying to navigate Adobe tech support...trying to figure out if I'm really supposed to pay for support at this point...