I installed the 3.1.1 update from the Adobe site, still the same problem. Following the list on wikia.com here are the details:
premiere pro cs3 v3.1.1 - English
Vista Home Premium SP1
Intel Core Quad Q6600 - 2.40GHz
NVIDEA GeForce 7050 / NVIDEA nForce 610i - driver v7.15
Realtek High Definition Audio - driver v6.
No windows updates available, no 3rd party plug ins installed,
Error message: "Adobe Premiere Pro.exe has stopped working. Windows is trying to find a solution to the problem."
As previously mentioned this is the first install, and all other programs in the suite work fine. I have already tried launching the program in computability mode with XP SP2 - however nothing changed.
I did previously have Premiere Pro 2.0 installed, but it was completely removed before the install of CS3.
I hope that's what you were looking for.
EDIT: My apologies. I am running Adobe Updater and it is installing 3.2.0 - why was this not avaliable on adobe.com?
3.2.0 is available... but I think (been awhile since I looked) that it is out of numerical order
So I updated everything, rebooted and still no luck. I also tried changing the theme to windows classic (apparently there have been issues with cs3 and aero) but again - no luck :(
Does anyone have any advice, its really frustrating me now?
Given the name of the faulty module, my guess would be to start removing fonts from the Font folders to just a couple dozen or less. Find out which ones are common to Windows and remove the rest. (Don't delete them, just move them for testing.)
Also, K-Lite codec packs have caused issues in the past, and are generally cautioned against.
Thanks Jim, I will post back with the result. :)
result = fail.
Windows doesnt seem to allow you to "remove" fonts (ie cut and paste) and nor does it seem to be allowing me to delete them, saying that they are in use even though they are not (and they aren't system fonts either).
Simple (but unpopular) solution: Reformat and re-install from scratch.
too right its unpopular.
its a brand new machine, im not too keen on it, but its at the end of my list of solutions. unfortunatley its the only point on the list.
How can it be a brand new machine with outdated software? 3.2 it no longer available for sale and you are obviously using 3.1?
Hmm... I just opened WinExplorer, highlighted the Windows directory (I've old school and still think directory instead of folder) and did File New Folder and created FontsNotUsed
I then scrolled down to the Fonts folder and grabbed a few fonts and did a drag and drop (is that what you mean by cut and paste?) and WinExplorer properly moved the fonts to the new directory
I did not do this with very many, but the only question I saw was to verify moving one of the fonts that was a read only file attribute
@Harm Millaard - new machine, but I bought Production Prem. from ebay, not directly from Adobe or 'in store'
@John T Smith - You are only copying the font, it still remains in the font directory. By "just move them for testing" did you mean remove them from the font directory or just make copies - I dont see how the later would affect anything.
>@John T Smith - You are only copying the font, it still remains in the font directory
Gee... and here I clearly saw the font disappear from the Fonts directory when I used WinExplorer, and the files count dropped when I right clicked on Fonts and selected properties
Oh well... maybe things work differently on your computer... on my computer, doing a drag and drop with WinExplorer MOVES the file (unless, of course, I hold down the CTRL key while doing the drag and drop... which I did not do in this case, so the files were moved and not copied)
Having just tried again with several fonts, all that is happening is the font is being duplicated in another folder. I dont see the file count drop, and I see the font remain in the font directory. I am also unable to remove the font.
I'm sorry if I come across as rude but that the way things are happening.
However we would appear to be going slightly off topic. I will continue to try and remove/move some fonts, in the mean time any other suggestions are appreciated. Thank you.
I will guess that difference is because I am on XP and you are on Vista
But, to find out for sure, you might enter some likely search terms at this link... if Microsoft has an article, for Vista, having to do with moving or deleting fonts, this is the place to start
Is your new folder on the same HDD? If it is, then by default (at least through XP) you will Move the Fonts. If it's on a different HDD, the default will be to Copy with a drag-n-drop, and you have to hold down the Ctrl key (you'll see the little + go away) to actually Move.
On XP I can Move fonts, except for the ones that are in use by the System. Most of mine are not.
(The following applies to Administrator accounts, which should always be used in Windows except if you're a 7 year old child whose parents are limiting your computer use. Much as Bill tried, Windows does not successfully copy the Linux User/Administrator system to make User accounts viable.)
XP will Move the font, Vista will Copy it. However, the font can be Deleted in Vista after it's copied. If that's not working for you, there may be System level issues which warrant a wipe and fresh reinstall of everything.
I am using the same HDD. Windows is saying the font is in use - which is strange when you have no other applications running and the font isn't one used by the system. I have tried changing the ownership, I have given myself full control, the account is an Administrator account and it still wont delete.
I appreciate your help, thank you.
With WinXP WinExplorer you hold Shift to force a move while doing a drag and drop action (even to a different drive) and hold Ctrl to mandate a copy
Again... go to the Microsoft link I provided and enter "likely" search terms to see if there is an article
Vista is enough different, when it comes to permissions, that what I can easily do in XP may not work at all the same in Vista
>Windows is saying the font is in use
You might try leaving that one alone and removing others. If none of them will go, if all of them return the same issue, then again I say you are probably having some System level anomaly and it may be best to wipe and reinstall Windows.
It certainly is curious that the faulty module relates to Fonts and at the same time you can't perform basic file operations on Fonts.
Yeah, must be the parental controls on my computer, but at least I can still get to the porn sites.
Maybe a next step would be to look to a font utility, like Extensis' Font Doctor. I have it as part of the Suitcase Suite, but think that it is avaiable as a stand-alone. It will check the entire computer for any corrupt fonts and either repair, or delete at your direction. Now, I know that it functions on XP-Pro SP 1, 2 and 3, but do not know about Vista anything. Also, one might need parental controls lifted, to run it.
If there is a corrupt font(s), and it runs on Vista, it will find that problem and either fix, or delete.
Now, whether that is the exact problem, remains to be seen.
Good luck with your endeavors, and I hope you can isolate your problem,
>It certainly is curious that the faulty module relates to Fonts and at the same time you can't perform basic file operations on Fonts.
>like Extensis' Font Doctor. I have it as part of the Suitcase Suite
It does run on vista, and I am downloading thee trial as I write.
I am going to try and log in in the administrator account, although in vista that isn't as easy as is in XP. I'm hoping by doing this I can modify the fonts.
Thanks once more for your help, and I will post back.
EDIT: I'm in the UK, I'm not up at 4am writing, its 12pm here.
-Runs around room in circles screaming with hands in air-
...Do I need to tell you it worked?
For those who are curious, I downloaded fontdoctor and it gave me a list of fonts with "bad table data". There were 33 in total. I made a copy of the font folder and began removing the listed fonts - yes! It worked! The delete key worked! I dont know what I did, it shall remain a mystery. Unfortunately premiere still failed to respond. So, I deleted every true type font installed. (Remembering I had the back-up) and premiere loaded! Hurray!
Thank you for all your help, and for putting up with me.
Best wishes, Scott.
>I am going to try and log in in the administrator account
That should be a given for any Windows machine used by an adult. Microsoft hasn't quite caught up to Linux in this respect yet.
I was referring to the hidden administrator account, not an account with administrative settings.
Glad that you got it working.
As they say, "sometimes, even a blind squirrel finds an acorn... "
For me, Font Dr. was worth the price of Suitcase.
Thanks for reporting.
>I was referring to the hidden administrator account, not an account with administrative settings.
I don't believe there is any difference in Windows.
Nevertheless, it's working now :D
I have Premiere CS3 on Vista Ultimate 64 bit, using 6GB RAM and i7 Processor. Whenever I open Premiere it comes up with the "Premiere has stopped working" message, and the only option is to close. I can't get it to work!!
These are the details I get from the Problems Reports thing...
Problem Event Name: BEX
Application Name: Adobe Premiere Pro.exe
Application Version: 188.8.131.52
Application Timestamp: 47fd3df6
Fault Module Name: TitleFontEngine.dll
Fault Module Version: 184.108.40.206
Fault Module Timestamp: 465d3b78
Exception Offset: 00005389
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 3081
Additional Information 1: f4a0
Additional Information 2: 3b8f87346b59fcb0b0834cd3b238919a
Additional Information 3: 6f64
Additional Information 4: 74c41296ebcdc774cca44d6ac4ed60ac
PPro is not designed to run on Vista x64. Some people have been fortunate and experience no problems but unfortunately you are not one of them.
You can try to use "run as administrator" when launching PPro, but other than that you will likely have to use XP x86.
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Would windows 7 x64 work? And does PPro CS4 work on a Vista x64? I don't want to downgrade otherwise 6GB RAM is usuless. Is there a way of working this out... like installing it in 32 bit settings or somethign like that?
OMG YAY! I got it working!!! All I did was transfer all my fonts (including downloaded ones) onto a USB. Then deleted all the fonts I had-all the ones i could delete-and opened PPro up.
I haven't put the fonts from the USB back into the fonts folder, so I'll see what happens.