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What codec is used in the audio material you ripped?
Give me a call and I'll try to help you 0104211844.
Makes it a lot easier to talk dutch for you.
I'll give you a call later today, uugh I hate responding with this forum this is the third time the last couple times it asked me to log in which I then did and whamo your message won't be posted anyway >.<<br />
but anyway the file was a WMA and I have worked with it before several weeks back but never had any trouble with it nor is there any codec involved
I'll give you a call later this afternoon if you don't mind, I hope you are able to help me out
Okay I loaded the file into that program you listed this is what it said in the codec window:
Codec: 0x0161 (WMA v2)
the CBR button behind it is glowing
Info: 0x01:44100Hz 128 kb/s tot (2 chnls)
Stat: Status Undetermined
You try converting to .wav yet? That often solves a lot of audio import issues.
Uuhm just to make clear I don't have import problems >.>;
my problem is that one day Premiere worked and 3 hours later it started crashing whenever I booted it up even when reinstalling it with various setup kinds including the trial setup from the Adobe website
now it gives me this error when I start up before shutting itself down again:
"an exception on an unknown exception in software (0xc0000409) has occurred in the application on location 0x06ad5389"
I never once mentioned I had trouble importing an audio file the title of this topic doesn't even say that..
the fact that premiere won't load and also after effects, indicates a system issue.
Yes but how do I know what the problem is in my system?
I'm like looking in a haystack for something and I have no clue on what it would looks like
System restore doesn't help, it says there weren't any changes made to the system
well, the first and easiest thing is to make sure you don't have a cooling problem in your system. make sure fans are running good, no build up of dust. the second is to verify memory is good. I believe you should be able to google test software. make sure your hard drives are good with enough free space and defragment all your drives.
A try at a restore to a prior system point could be worth a shot. It
would not be the first time that either some update went wrong, or some
update found a way to conflict with a carefully balanced system.
my pc is all good, the computer repair man checked everything over
my van is good, I have enough free space about 50 gb lol
everything else is working fine I did some tests when this problem started but nothing indicated that I had any system problems
and as for Raymond's advice I tried that and as I said system restore says when I try to go back even a week ago on a date when this trouble wasn't excisting that it cannot complete because there were no changes made to the system
From hanging about in the After Effects forum, I know its frequently
recommended to use the Adobe Clean Script
Prior to doing a reinstall.
Are you able to swap your memory out as a trial? ie change the memory sticks to different ones.
As for Raymond I would do that but the company that build my PC and who put on the software never gave me the discs so I can un install but then I would be un able to reinstall it >.<<br />But is that program able to fix anything I might miss?
Also that page says Creative Suite, I have Master Suite does that make a difference?
And as for Craig:
what do you mean?
I have two hard discs in my computer, two seprate ones but if you mean it in a sense to switch memory between them I don't see how that would be able to help I have enough discspace on both of them, my main disc is 156 GB and has 52 gb left atm, my other is 141 gb and has 30 gb left, memory isn't the issue here
A friend of mine also spoke of using a portable Premiere and see if perhaps that can work and if it doesn't I'll either see if I can get the headmaster to lend me those discs from school or I'll just stick to using Sony Vegas
I meant RAM memory.
It could be a System DLL issue. I had a crash recently (very rare) and I had to reinstall PPro CS3- everything else worked fine- and when I launched PPro CS3 it came up and said there was PPro CS3 exe error- License application not working, and contact Adobe Support.
After talking with Adobe Support (and they wanted money and to reinstall the whole operating system) I went to my laptop installation of CS3,(Adobe>Adobe PPro CS3>) copied all the DLL files to my flash drive, brought it over to my desktop, deleted the DLL files there in the CS3 PPro folder (after making a backup), pasted the DLL files from the Laptop Flash drive, And it WORKED!! I don't know if it's the same problem you have (I threw away my error code notes) but I know how frustrating it can be and wanted to add my 2 cents...
my RAM isn't a problem either, I got a dual core with 2.13 GHz Ram and 2 GB memory (didn't know what work memory was exactly called but that is 2 GB just to make that clear)
that could be a good thing to test too
however I don't think I'm missing anything in my CS3 folder because I also tried to install it on another location by that meaning another hard disc and it still had the same problem popping up
>my RAM isn't a problem either
How do you know that? Did you test the RAM or something?
If I had a RAM problem then my computer would be the thing crashing and not just Premiere Pro and secondly I wouldn't be able to do anything complex in After Effects which I have been doing the last 2 days to catch up with my homework and the RAM preview function would error then as well
If there's a hardware problem then ym entire system would have been affected but as I've said it is only Premiere that gives me problems nothing else!
and just in case you still don't understand: my computer doesn't crash when I start up Premiere, the program does and after clicking okay on the error message the program and not my PC shuts itself down
Then I think you used the wrong words in describing your problem. "Boot Up" generally is meant to mean starting your computer as in Booting up your system. You load a program and boot up your computer.
alright then I messed those words up like I said I'm not English, I'm sorry for the confussion then but even I make mistakes when talking in another language. But anyway like someone else has said it might be that I am missing a .dll file
Clearly you have one of those most maddening of problems. And,
unfortunately, often the hardest to fix because the problem could be a
whole hell of a lot of things.
It could be a bad stick of Ram, but if that were the case one would
problems with more than just Adobe.
It could be a conflict with some piece of hardware or some driver. The
only way to find this out is to start uninstalling programs one by one
and testing it each time.
It could be a problem install to begin with. From other comments I've
read in the AE forum, simply reinstalling will not necessarily make
those go away. And the user does not have the disks to reinstall at any
Adobe has a troubleshooting list for startup.
Font Problem, Quicktime Problem and the Plugin Cache file would be top
of the list.
Okay I'll try some of the things on the list then
I had one question involving a subject on the list though
Reinstall your capture card software.
what do they mean with capture card problem?
is that like the software used when you plug in a camera and capture whatever is on tape?
another question what are Truetype fonts?
Some systems have either additional cards used for Capture, or have video cards that have extra capabilities. You may, or may not have either. Do not recall which video card you have on your system.
TrueType fonts are a common font type used by Windows. The three main types are: OpenType, Postscript and TrueType. Adobe programs can *usually* use all three, though a corrupt font (of any type), can cause problems. These are most often (but not always) seen with PP's Titler crashing.
this is my video card:
NVIDIA GeForce 8500 GT
Only 29 posts and still waiting for details...
We'll probably finish before # 80.
What details were you contemplating would be the magic bullet. User
tries to launch program, program bombs. No project or media details to
give, OS was given, and system sure seems pretty generic.
There is a pretty large hint at the top of the forum.
Harm what other detail would you want, the last thing I did with Premiere was simply a Pal project in which I only imported some audio and used premiere to navigate through it and wrote down some times on paper before shutting it down that was all
my specs were listed as well as the kind fo file, I didn't install any plug ins for Premiere or anything, it is just several hours later Premiere first started failign then I send it to repairs because no matter how many times I reinstalled it After Effects would give me sudden errors as listed in the opening post (
Send it away for repairs, the people there were too lazy but reinstalled Adobe and now After Effects works but Premiere doesn't and gives that error listed above.
Read the "How to post a question...." link found at the top of the forum.
okay I'll work off the list:
1. the proble: listed above int he opening post
system: Windows XP Home Edition Service pack 3
Intel(R) Core(TM)2 Duo CPU
E6750@ 2.66 Ghz
Ram and work memory: 2.13 Ghz and 2.00 GB
vid card: NVIDIA GeForce 8500 GT
current driver version: 184.108.40.20621
3. project settings, I didn't save the project but it was a Pal and I only imported an audio file and navigated through it nothing else:
Codec: 0x0161 (WMA v2)
after that my premiere started crashing with the "this application had to be shut down error" and when reinstalling it wouldn't go away and then After Effects started erroring with the Virtual stuff followed by unable to unpack effects so I checked for virusses, tried System restore but both had no effect because there were no virusses and no changes were made to the system. So I send my pc to repairs and they were reinstalled it and told me there was nothing wrong with my system and so I tried to boot up Premiere again btu I got this error now, After Effects however works fine I must add
I tried reinstalling on a different drive but it doesn't help..
4. See what I wrote at step 3
for the DXDIAG TXT file
for the NFO file from MSINFO32
7. Process Explorer:
made 2 screenshots so that the list will fit
I assume this screenshot contains the results
all the above files can also be found in this folder
Decided to upload the screens there too because photobucket resized them to unreadable size and Imageshack took too long
And now he has craploads of information and will be able to give you a
very firm - I have no idea. :(
I need to have a closer look at the files, but you may have a number of problems:
1. Your video and audio driver may well be outdated.
2. You have a whole lot of Nero applications installed. It appears the whole bloated bunch.
3. You have AVG, 3DSMax, PowerDVD, MSN and a whole lot of other completely unnecessary processes running. You can reduce your processes to 25 max easily.
Your PC may need some cleaning. since it has been in operation for nearly two years and taking into consideration you have installed DivX and Nero and AVG and who knows what else, it may be time for a proper cleanup.
When I have had the opportunity to go over your files, I'll let you know, but start with some decent cleaning of your processes and installed software. Maybe that will help.
what do you mean by cleaning =<<br />
I can't just remove 3ds Max I use it for school (I have 2 versions one is 2008 and the other 9 but I have 9 because we only have version 9 at school)
Also msn was running at the time because I had it turned on lol
PowerDVD I agree on I can remove that but also Nero is something I use frequently and was put on my PC when I got it
Also this PC is now around 1 year old lol
How can I upgrade the drivers of my audio then?
I don't even know what type of soundcard I have =S
I've upgraded a video card before though, so that wouldn't be a problem I think
EDIT2: updating my videocard now
I think ive found the drivers page for my sound card as well
Realtech High Definition Audio
but just to be certain this is what I need right
Windows 2000, Windows XP/2003(32/64 bits) Driver only (Executable file)
It'll first ask if you agree blabla bla and then you can go to the download page for Real Tech HD audio
Your video driver is dated 12/5/2007. You can undoubtedly get a newer version from the nVidia site. Your current version is 6.14.0011
Your Realtek driver dates back to 1/15/2008, version 5.10. You can get newer drivers on the Realtek site. BTW, this is on board sound.
You don't need to remove 3DSMax, just kill the process tree in Process Explorer. Same for AVG, PowerDVD, MSN, Bonjour, and the like. That will not remove those programs, but by killing them you remove them from the current session and thereby reduce CPU load, reduce interference with PP and gain stability. If you want to make that more permanent in terms of them not automatically starting up, use CCleaner to remove them from the registry and start-up list.
By cleaning up I mean uninstalling programs you don't need any longer, Nero being a good example of software that if used unwisely, installs mega amounts of software, steals CPU cycles like hell and remains resident, causing all kind of havoc, if not used properly. Mind you, I use Nero as well, but I limit installation to the necessities I want from it, not the whole bloated bunch.
If I understand you correctly, you probably do not have a slipstreamed installation DVD to reinstall everything easily. That is a pity, because for most users it is advisable to go through the cycle of a complete reformat of the system disk, new installation of OS and programs at least once a year, possibly every six months to get rid of all corruption and pollution acquired in that time.
Hope this helps.