15 Replies Latest reply on Feb 6, 2009 9:41 AM by (Allan_Westbrook)

    Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]

    (Allan_Westbrook) Level 1
      I have been editing a project for three days now and last night as I was placing the "In" mark on a scene, I got a popup that said,"Premiere Pro Debug Event", "Premiere Pro has encountered an error", "[..\..\Src\Video\VideoSegment.cpp-55]".

      I rebooted the machine and the error still occurs. No matter which scene I try and pull from the trim bin I get the error as soon as I mark a "In" spot on the scene.

      I am using Premiere Pro CS3 ver. 3.2.0, running on Windows XP (will all updates), a Pentium Dual Core 2.66GHz, 4 Gig of RAM, NVIDIA GeForce 7600 GS Video Card.

      I thought the scene from the bin was corrupted somehow but they all have the same problem.

      Any Ideas???

      Thanks,
      Kameraman1
        • 1. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
          Harm Millaard Level 7
          No need to double post. It will not result in any speedier answer, specially since a lot of relevant details are missing.

          If you ask a question...
          • 2. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
            (Allan_Westbrook) Level 1
            Sorry,did not mean to double post.

            What details are missing?
            • 4. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
              (Allan_Westbrook) Level 1
              PREMIERE PRO:
              Premiere Pro Version 3.2.0
              English
              All new updates

              OPERATING SYSTEM:
              Windows XP
              Service Pack 3
              English

              CPU TYPE & SPEED:
              Intel Dual Core
              2.66GHz

              AMOUNT OF MEMORY:
              4G

              VIDEO CARD:
              NVIDIA GeForce 7600 GS
              Driver Version 6.14.11.7519

              NUMBER OF MONITORS:
              2

              AUDIO CARD:
              Realtek on board
              Driver Version: 5.10.0.5672

              HARD DRIVES:
              Segate SATA Drives (2)
              ST3400620AS
              Capacity: 400GB
              Space Remaining: 211GB

              Hardware Capture:
              Firewire
              Legacy Video Capture
              ASUS P5K MOTHERBOARD

              ERROR MESSAGE:
              ,"Premiere Pro Debug Event", "Premiere Pro has encountered an error", "[..\..\Src\Video\VideoSegment.cpp-55]".

              Then the program locks up and says "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project".

              It worked all week until last night.

              I've tried to save the project to different places or under new names but the problem still occurs. I've restarted the program and sometimes rebooted the machine but the problem still persists.
              • 5. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                Harm Millaard Level 7
                A couple of the most important questions have not yet been answered. What is the source material, how did you capture, what are the project settings, what codec is in use, what processes are running, how are your disks configured, etc.
                • 6. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                  (Allan_Westbrook) Level 1
                  SOURCE MATERIAL:
                  AVI Movie Files
                  Image Size: 720x480
                  Pixel Depth: 720
                  Frame Rate: 29.97
                  Audio: 16 Bit Stereo
                  Data Rate 3.6MB/Second
                  Pixel Aspect Ratio: 0.9

                  CAPTURED VIA FIREWIRE FROM A SONY GV-D1000

                  PROJECT SETTINGS:
                  General:
                  Editing Mode-DV NTSC
                  Timebase-29.97
                  Playback:
                  Desktop Video Display During Playback
                  External Device-DV 29.97i (720x480)

                  Capture Format:
                  DV Capture

                  Video Rendering:
                  File Format-DV NTSC
                  Compressor-DV NTSC
                  Color Depth-Millions of Colors

                  **I'm not sure how to find what Codec is in use**

                  Processes:
                  FNPLicensingService
                  Photoshopserver
                  AACenter.exe
                  svchost.exe
                  taskmgr.exe
                  alg.exe
                  ipodService.exe
                  upsd.exe
                  ULCDRSvr.exe
                  explorer.exe
                  tablet.exe
                  WMP54GS.exe
                  spoolsv.exe
                  svchost.exe
                  nvsvc32.exe
                  mDNSResponder.exe
                  AppleMobileDeviceservice.exe
                  svchost.exe
                  svchost.exe
                  AdobePremiere Pro.exe
                  lsass.exe
                  services.exe
                  winlogon.exe
                  TabUserW.exe
                  MUPS.exe
                  ctfmon.exe
                  msmgs.exe
                  DVD43_Tray.exe
                  iTunesHelper.exe
                  WLService.exe
                  csrss.exe
                  smss.exe
                  issch.exe
                  RTHDCPL.exe
                  rundll32.exe
                  realsched.exe
                  rundl32.exe
                  AiNap.exe
                  jsm.exe
                  System
                  System Idle Process

                  Disks are configured as single partition drives.
                  • 7. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                    Harm Millaard Level 7
                    I suggest you kill the following processes:

                    ipodService.exe
                    upsd.exe
                    ULCDRSvr.exe
                    tablet.exe
                    WMP54GS.exe
                    mDNSResponder.exe
                    AppleMobileDeviceservice.exe
                    TabUserW.exe
                    MUPS.exe
                    ctfmon.exe
                    msmgs.exe
                    DVD43_Tray.exe
                    iTunesHelper.exe
                    WLService.exe
                    csrss.exe
                    smss.exe
                    issch.exe
                    RTHDCPL.exe
                    realsched.exe
                    AiNap.exe
                    jsm.exe

                    It can easily be that some of these processes are behind your problem. This applies specifically to Apple processes, like Ipod and the like. You can make the identification of possible culprits somewhat easier if you post a screenshot from Process Explorer, as is indicated in the link at the top of the forum 'How to post ...'
                    • 8. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                      (Allan_Westbrook) Level 1
                      Process PID CPU Description Company Name
                      System Idle Process 0 97.66
                      Interrupts n/a 1.56 Hardware Interrupts
                      DPCs n/a Deferred Procedure Calls
                      System 4
                      smss.exe 560 Windows NT Session Manager Microsoft Corporation
                      csrss.exe 628 Client Server Runtime Process Microsoft Corporation
                      winlogon.exe 912 Windows NT Logon Application Microsoft Corporation
                      services.exe 956 Services and Controller app Microsoft Corporation
                      svchost.exe 1148 Generic Host Process for Win32 Services Microsoft Corporation
                      svchost.exe 1196 Generic Host Process for Win32 Services Microsoft Corporation
                      svchost.exe 1288 Generic Host Process for Win32 Services Microsoft Corporation
                      svchost.exe 1404 Generic Host Process for Win32 Services Microsoft Corporation
                      svchost.exe 1464 Generic Host Process for Win32 Services Microsoft Corporation
                      spoolsv.exe 1596 Spooler SubSystem App Microsoft Corporation
                      AppleMobileDeviceService.exe 1236 Apple Mobile Device Service Apple Inc.
                      mDNSResponder.exe 1248 Bonjour Service Apple Inc.
                      nvsvc32.exe 1392 NVIDIA Driver Helper Service, Version 175.19 NVIDIA Corporation
                      svchost.exe 1556 Generic Host Process for Win32 Services Microsoft Corporation
                      Tablet.exe 1824 WacomService Wacom Technology, Corp.
                      ULCDRSvr.exe 1980 ULCDRSvr Ulead Systems, Inc.
                      upsd.exe 2028 upsd Delta
                      WLService.exe 808 WLService GEMTEKS
                      WMP54GS.exe 1672 Wireless Network Monitor Cisco Linksys Corporation
                      iPodService.exe 2332 iPodService Module Apple Inc.
                      alg.exe 2576 Application Layer Gateway Service Microsoft Corporation
                      svchost.exe 2968 Generic Host Process for Win32 Services Microsoft Corporation
                      FNPLicensingService.exe 3616 Activation Licensing Service Acresso Software Inc.
                      lsass.exe 968 LSA Shell (Export Version) Microsoft Corporation
                      explorer.exe 1932 Windows Explorer Microsoft Corporation
                      AiNap.exe 136
                      realsched.exe 192 RealNetworks Scheduler RealNetworks, Inc.
                      rundll32.exe 200 Run a DLL as an App Microsoft Corporation
                      RTHDCPL.exe 212 Realtek HD Audio Control Panel Realtek Semiconductor Corp.
                      issch.exe 244 InstallShield Update Service Scheduler InstallShield Software Corporation
                      iTunesHelper.exe 812 iTunesHelper Module Apple Inc.
                      DVD43_Tray.exe 820
                      msmsgs.exe 836 Windows Messenger Microsoft Corporation
                      ctfmon.exe 844 CTF Loader Microsoft Corporation
                      MUPS.exe 880
                      TabUserW.exe 884 TABUSERW Wacom Technology, Corp.
                      jsm.exe 112 Settings Microsoft ???????
                      Adobe Premiere Pro.exe 1116
                      PhotoshopServer.exe 3368
                      procexp.exe 2912 0.78 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
                      rundll32.exe 180 Run a DLL as an App Microsoft Corporation
                      aaCenter.exe 3352
                      • 9. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                        Harm Millaard Level 7
                        Thanks, that makes it a lot easier to identify what -may- cause this.

                        The following processes are not necessary for PP. It does not mean that this will solve the problem, but it is easy enough to just kill the following processes and try if it solves anything:

                        AppleMobileDeviceService.exe 1236 Apple Mobile Device Service Apple Inc.
                        mDNSResponder.exe 1248 Bonjour Service Apple Inc.
                        nvsvc32.exe 1392 NVIDIA Driver Helper Service, Version 175.19 NVIDIA Corporation
                        svchost.exe 1556 Generic Host Process for Win32 Services Microsoft Corporation
                        Tablet.exe 1824 WacomService Wacom Technology, Corp.
                        ULCDRSvr.exe 1980 ULCDRSvr Ulead Systems, Inc.
                        upsd.exe 2028 upsd Delta
                        WLService.exe 808 WLService GEMTEKS
                        WMP54GS.exe 1672 Wireless Network Monitor Cisco Linksys Corporation
                        iPodService.exe 2332 iPodService Module Apple Inc.
                        AiNap.exe 136
                        realsched.exe 192 RealNetworks Scheduler RealNetworks, Inc.
                        RTHDCPL.exe 212 Realtek HD Audio Control Panel Realtek Semiconductor Corp.
                        issch.exe 244 InstallShield Update Service Scheduler InstallShield Software Corporation
                        iTunesHelper.exe 812 iTunesHelper Module Apple Inc.
                        DVD43_Tray.exe 820
                        msmsgs.exe 836 Windows Messenger Microsoft Corporation
                        ctfmon.exe 844 CTF Loader Microsoft Corporation
                        MUPS.exe 880
                        TabUserW.exe 884 TABUSERW Wacom Technology, Corp.
                        jsm.exe 112 Settings Microsoft ???????
                        aaCenter.exe 3352
                        • 10. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                          (Allan_Westbrook) Level 1
                          Thanks, I'll give that a try and see what happens......or doesn't.
                          • 11. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                            Harm Millaard Level 7
                            There does not appear to be anything wrong with your source material or project settings, it is all straightforward, so there has to be another explanation, either a process running that is causing this or a more difficult to find hardware problem. Do you have any idea on which clip in your sequence this occurs? If so, you can try to temporarily exchange it with another clip to see if maybe that specific clip got corrupted. OTOH, you say it happens with more clips.

                            Another alternative might be to open a new project, import the existing project and try again. Maybe your project got corrupted in some mysterious way. But you probably have tried that already.
                            • 12. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                              (Allan_Westbrook) Level 1
                              I just killed the suggested programs. It locked up on the very first edit.

                              I will try again to start with a new project and import in the existing one.

                              Thanks for your help
                              • 13. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                                (Allan_Westbrook) Level 1
                                New project....imported existing project, it worked for two edits then same thing.
                                • 14. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                                  (Allan_Westbrook) Level 1
                                  One annoying feature now is everytime it locks up and I have to restart it, I have to close down the 20+ processes running. I'm going to leave them all on because it worked before with them on. Now I save the prproj under two different names everytime I make an edit. Wow...what a timesaver!!
                                  • 15. Re: Premier Pro Error:  [..\..\Src\Video\VideoSegment.cpp-55]
                                    (Allan_Westbrook) Level 1
                                    Ok...so I worked on my project last night. I discovered that if after every edit, I saved the program under three different names, it would work ok. None of this makes sense.