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Check the file with Premiere or VDub to make sure it isn't encoded with some odd codec that Premiere can't handle. I'm guessing it isn't as raw as your client claims.
the codec information is in the subject of the forum post.
here is a link to a screen shot of gspot
What does it look like in Windows Movie Maker?
My only guess is that the video is 32bit. Sometimes PPro prefers 24bit uncompressed files, under some conditions the reverse is true.
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I works in ms movie maker.
What is the best way to get it into premiere?
I don't think dib is an actual codec--more like a type of codec just as DV comes in both DV1 and DV2. At any rate, I would bet that VirtualDub can open it. I would download VDub if you don't already have it (almost everyone you'll meet in a video forum uses it for one thing or another now and then, and it's free), open the file with VDub, then save it as uncompressed AVI. That uncompressed AVI should open fine with Premiere.
While VirtualDub does work I get artifacts, I guess my best option is to beat up on my client to send better and more normal footage.
GSpot reports it as a Type 1 AVI file. Premiere needs Type 2. Maybe that's your answer.
Forgive me, but my googling of type 1 vs type 2 are not yielding any definite or authoritative information, could you elaborate.
Actually it is a v 1.0 AVI file, the earlier version to the V 2.0 (openDML). I was going to say that the V 2.0 are type 1 and type 2, but the example I pulled up is an old V 1.0 that is Type 2.