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Have you tried opening any of your auto-save versions?
Apologies for the double post.
All my files are still there in the folders. And now all the project files are PPro2!!!
Its like CS3 has gone?
Shall I try to install Cs3 again from scratch? Then all projects should change to CS3?
Bill the auto save files are there but wouldn't open in CS3.
Read my reply in your duplicate post... may help
I will try those things suggested in your post.
Can I download these fixes to a memory stick and then take them over to the editing computer?
I'm going to bed now and praying that the program might actually work in the morning. Or, tech support will fix the problem.
I'm going to think positively. All my source files are in the folders still and all my project files are there. I have installesd CS3 again.
Only problem is that CS3 does not want to open.
Good Luck! :-)
>I can use system restore to yesterday but, I would lose most of my work from then.
Not true. System Restore doesn't touch any files saved by programs. All your projects, Word files, emails, etc., will remain untouched.
System restore only applies to Windows, like Jim said.
You could do a Repair Install to Windows if you think Windows is the problem.
Adobe tech guys have gone to 'level two' whatever that means.
They said they will phone me back with a solution.
When I try to open CS3 i get the
AMT Subsystem Failure
The licencing subsystem has failed catastrophically. you must reinstall or call customer support.
I did reinstall but same error message.
Howard, how do I do a repair install to windows?
Just reformat your hard disk and re-install everything, OS and CS3. Something is f**ked up and the best way to solve it is to start afresh.
If you fall back you are not going to lose your work. It will tell you that.
You do not mention what operating system you are using ?
Also how much memory you have.....
Have you cleaned up and remved unnecessary files and prograsms ? Temp files ? What about hD space.
If you getting errors in other programs you might look at you error logs in control panel.. (if XP)
Have you had any lock ups ?? Power problems ? computer problems ?
" tried to open encore to see if I could get something from there and it stops opening with a
Microsoft Visual C++ Runtime Library
Check MS for Runtime Error. Here is a link for simular problem
Have you installed any new programs lately ? Check MSCONFIG for any uninvided programs that might be causing problems.
If you are getting RUN TIME ERRORS? are they just in this program? Any other errors ?
If all else fails and you are using XP for examole, you can reinstall without lossing your data or profile.. Just becareful use the second REPAIR from the install. If you are not sure then don't do this without support if you are not sure.
Try going to Start/Accessories and look at you system information.
Who made your computer ? You might want to check for any updates for the BIOS and OS updatess.
After you get past this problem, think about moving to a Mac. Macs aren't perfect but they're a lot more stable then Windows. The only application I run on Windows anymore is Quicken.
Rephrase that and say Mac OS is more stable than Windows.
Some people report Windows being super stable, the stable one you want is Linux.
Thanks very much guys. I got the pc built for video editing alone. No internet.
It is running windows xp as vista was just out and I heard there were problems with HDV editing etc.
Just before i started getting the problems I did install the production suite cs3. I already had Pr CS3 and Encore on my computer.
Maybe I will take these programs away and try another OS at some point. I must admit that since I have bought adobe products from PE3 up to pro CS3 I have been getting more and more problems.
I think I will look into other OS.
Meanwhile I will contact tech support who have been very slow so far.
Any tips on how to clean up all old files or get rid of files I don't need?
Just to let you know I backed up all my files on an external hard drive and reformatted computer and re installed windows and CS3.
Everything now working ok.
I must remember to back everything up!