4 Replies Latest reply on Nov 1, 2007 4:33 AM by (Naftali)

    Error when exiting

    Level 1
      Hi,

      I'm using Premiere Pro CS3 with a Matrox RT.X2 card, and so far it works fine. However, when I quit the application, it exits with an error. The following is logged in the application log:

      Event Type: Error
      Event Source: Application Error
      Event Category: None
      Event ID: 1000
      Date: 1-11-2007
      Time: 11:44:45
      User: N/A
      Computer: F1-VE1
      Description:
      Faulting application adobe premiere pro.exe, version 3.1.0.0, faulting module unknown, version 0.0.0.0, fault address 0x0c037f40.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
      Data:
      0000: 41 70 70 6c 69 63 61 74 Applicat
      0008: 69 6f 6e 20 46 61 69 6c ion Fail
      0010: 75 72 65 20 20 61 64 6f ure ado
      0018: 62 65 20 70 72 65 6d 69 be premi
      0020: 65 72 65 20 70 72 6f 2e ere pro.
      0028: 65 78 65 20 33 2e 31 2e exe 3.1.
      0030: 30 2e 30 20 69 6e 20 75 0.0 in u
      0038: 6e 6b 6e 6f 77 6e 20 30 nknown 0
      0040: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
      0048: 74 20 6f 66 66 73 65 74 t offset
      0050: 20 30 63 30 33 37 66 34 0c037f4
      0058: 30 0d 0a 0..

      Any ideas what causes this and how to resolve it?
      Thanks!
        • 1. Re: Error when exiting
          Harm Millaard Level 7
          hardware configuration, OS, processes running, anti virus, etc.?
          • 2. Re: Error when exiting
            Level 1
            Hardware configuration:

            ASUS P5B Deluxe, P965, S775 (2xPEG, 1xPCI-E, 3xPCI)
            Intel Core 2 Duo E6700 (2.67GHz; 4MB shared; S775; Conroe)
            4GB Corsair Twin2X XMS2-5400 DDR2 675MHz C4 (4x1GB)
            Western Digital Raptor WD740ADFD 74GB 16MB SATA150 NCQ 10krpm
            Western Digital Raptor WD740ADFD 74GB 16MB SATA150 NCQ 10krpm
            2x Western Digital Caviar RE2 WD5000YS 500GB 16MB SATA300 MIRROR RAID
            Pioneer DVR-112D
            On board Marvell PCI-E en PCI Dual Gigabit LAN
            On board ADI AD1988B 6-channel High-Definition audio
            Creative Sound Blaster X-FI Audio 5.1 PCI
            Matrox RT.X2 real-time HDV editing PCI-E
            nVidia e-GeForce 8800 GTX 768MB HDCP PCI-E
            Wacom Intuos3 Tablet

            OS: Windows XP SP2 fully patched and updated

            I'm running Symantec Anti Virus corporate v10.1.5.5000

            Process list:
            ccApp.exe
            mveServerTrayApp.exe
            Wacom_Tablet.exe
            rundll32.exe
            filezilla.exe
            Flash.exe
            explorer.exe
            Wacom_TabletUser.exe
            taskmgr.exe
            MSACui.exe
            svchost.exe
            VPTray.exe
            FNPLicensingService.exe
            uphclean.exe
            Wacom_Tablet.exe
            Rtvscan.exe
            NMBgMonitor.exe
            SavRoam.exe
            firefox.exe
            nvsvc32.exe
            ccSetMgr.exe
            IAANTmon.exe
            DefWatch.exe
            svchost.exe
            svchost.exe
            svchost.exe
            MsMpEng.exe
            svchost.exe
            svchost.exe
            lsass.exe
            services.exe
            winlogon.exe
            mDNSResponder.exe
            csrss.exe
            alg.exe
            schedul2.exe
            smss.exe
            ctfmon.exe
            spoolsv.exe
            IAAnotif.exe
            SPBBCSvc.exe
            ccEvtMgr.exe
            System
            System Idle Process
            • 3. Re: Error when exiting
              Harm Millaard Level 7
              The question comes up why the Sound Blaster card when you have on board sound?

              In the list of processes you could try killing the following processes and see if the error disappears:

              filezilla
              Flash
              firefox
              ccSetMgr
              ccEvtMgr
              DefWatch
              mDNSResponder

              These are not necessary and killing them will speed up your system.

              There are 6 processes that I am not familiar with:

              uphclean
              IAANTmon
              IAANotif
              NMBgMonitor
              schedul2
              SPBBCSvc

              but that can be traced back to different hardware.
              Maybe removing everything Soundblaster related, both the card and all software will help.

              Using Process Explorer from Sysinternals as a replacement for taskmanager will help you identify what processes are running for what service and how much of the CPU they each take.

              Are your nVidia drivers up to date? Are you using dual monitors?
              • 4. Re: Error when exiting
                Level 1
                The soundblaster is needed by the Matrox card.

                As for the processes you mentioned, I'll try and kill those and see if the problem persists.

                The processes you're not familiar with are these:
                uphclean is a tool by Microsoft to make sure that the profile is correctly stored and that logging off works as it should. I don't think it's a necessary process.

                IAANTmon and IAANotif are both from Intel for the RAID system, these could be necessary.

                NMBgMonitor is a Nero component and is not necessary.

                schedul2 is a component of Acronis backup software and is also not necessary

                SPBBCSvc is a component of Symantec

                I've downloaded and successfully installed the latest nVidia drivers. The system currently only has one monitor attached.