19 Replies Latest reply on Feb 11, 2009 2:23 AM by Harm Millaard

    Program monitor and source monitor display issues

    colin_zodo
      Hello, my program monitor is displaying strange colours (inverted?) when playing video. In addition, the source monitor will never display any video although audio plays back fine.

      I am running on a Lenovo ThinkPad X200 laptop with Windows XP 32-bit and an Intel X4500MHD video card with the latest Lenovo-certified driver version.

      From my testing, this problem appears regardless of project settings, file/footage settings, etc. I originally had the K-Lite codec pack installed although I have uninstalled that with no luck.

      This problem surfaced from the moment I opened Premiere after first installing it and I have tried reinstalling the program, my video card drivers, and uninstalling the previously mentioned codecs.

      Also I have a thread on this at the DVinfo forums which has had many responses although no working solution.
      http://www.dvinfo.net/conf/attend-world-premiere/141131-weird-problem-program-monitor-pict ure.html

      DxDiag file here - http://www.dvinfo.net/conf/attachments/attend-world-premiere/10719d1234000711-weird-probl em-program-monitor-picture-dxdiag.txt

      Images in this post - http://www.dvinfo.net/conf/991137-post2.html

      Thanks
        • 1. Re: Program monitor and source monitor display issues
          Harm Millaard Level 7
          My first suspicion is the video driver and the graphics chip. As Mike mentioned it looks like an overlay problem.

          You probably have Vegas installed too. Did you install Vegas after installing PP? It seems far fetched, but one never knows. Otherwise your system looks OK, apart from the fact that your sequence settings do not match your source material. PAL and NTSC are mixed, but that has been mentioned on DVInfo. Just check it again.
          • 2. Re: Program monitor and source monitor display issues
            colin_zodo Level 1
            Hi, yes I do have Vegas installed which was after the PP installation. Also, I have triple-checked the settings in different test projects. Thanks for your time.
            • 3. Re: Program monitor and source monitor display issues
              Harm Millaard Level 7
              Your source monitor indicates NTSC drop-frame settings, your project window indicates non drop-frame or PAL or 24 fps and your source material indicates PAL settings. Something weird is going on here.

              I would triple check that first. It makes no sense. Only as a last resort would I try to remove Vegas and then try PP again, but it seems very unlikely that that is what causes the problem. Project/sequence settings are much more likely. Can you post a screen shot from Process Exlorer, showing what is running on your system. If you like, have a look at the link at the top of the forum in large font stating "How to post..." It may be of use.
              • 4. Re: Program monitor and source monitor display issues
                colin_zodo Level 1
                "Your source monitor indicates NTSC drop-frame settings, your project window indicates non drop-frame or PAL or 24 fps and your source material indicates PAL settings. Something weird is going on here."

                I understand your concern about that however I have created a new project to test this in, and with sequence+project settings the same. Only source material is the bars and tone, also with the same settings. Unfortunately this problem still persists.

                Process explorer data here:
                http://www.fileshost.com/download.php?id=40DCB5CA1 (txt file)

                I just uninstalled Vegas to try and the problem is still there.
                • 5. Re: Program monitor and source monitor display issues
                  Harm Millaard Level 7
                  I would try whether killing these processes will help. It may well be that when you kill them all you may encounter hangs, because one or more may be needed for your machine. I would start by killing all Lenovo processes. One would expect that one of these processes may cause your problems, but unless you try it, you can't be sure. Unfortunately I don't have a Lenovo, so I can only guess.

                  Process PID CPU Description Company Name
                  System Idle Process 0 75.00
                  Interrupts n/a Hardware Interrupts
                  DPCs n/a 0.74 Deferred Procedure Calls
                  System 4 0.74

                  DTS.exe 1868 Data Transfer Service
                  ibmpmsvc.exe 1880 ThinkPad Power Management Service Lenovo
                  AtService.exe 1912 AFSS Service AuthenTec, Inc.
                  rapimgr.exe 4452 ActiveSync RAPI Manager Microsoft Corporation
                  unsecapp.exe 4628 WMI Microsoft Corporation
                  Smc.exe 712 Symantec CMC Smc Symantec Corporation
                  SmcGui.exe 3640 7.35 Symantec CMC SmcGui Symantec Corporation
                  S24EvMon.exe 764 Intel(R) Wireless Management Service Intel(R) Corporation
                  ccSvcHst.exe 1416 Symantec Service Framework Symantec Corporation
                  AcPrfMgrSvc.exe 1764 Access Connections Profile Manager Service Lenovo
                  EvtEng.exe 396 Intel(R) PROSet/Wireless Event Log Service Intel(R) Corporation
                  openvpnas.exe 796
                  mdm.exe 1056 Machine Debug Manager Microsoft Corporation
                  RegSrvc.exe 1432 Intel(R) PROSet/Wireless Registry Service Intel(R) Corporation
                  Rtvscan.exe 2104 Symantec AntiVirus Symantec Corporation
                  tvt_reg_monitor_svc.exe 2136 ThinkVantage Registry Monitor Service Lenovo Group Limited
                  TPHDEXLG.exe 2164 ThinkVantage Active Protection System - HDD Logger Module Lenovo.
                  TpKmpSvc.exe 2176
                  tvttcsd.exe 2212 tvttcsd Application Lenovo
                  rrpservice.exe 2228 rrpservice Module
                  rrservice.exe 2256 Rescue and Recovery Backup Service Lenovo Group Limited
                  tvtsched.exe 2268 ThinkVantage Scheduler Lenovo Group Limited
                  UpdateMonitor.exe 2292 Fast Restore Application Lenovo Group Limited
                  WLKEEPER.exe 2384 Intel(R) WLANKeeper SSO Service Intel(R) Corporation
                  AcSvc.exe 2428 Access Connections Main Service Lenovo
                  SvcGuiHlpr.exe 3204 Access Connections SvcGuiHlpr Application Lenovo
                  PWMDBSVC.exe 2504 PWMDBSVC Module
                  SUService.exe 2656 ThinkVantage System Update Service Lenovo Group Limited
                  PresentationFontCache.exe 4940 PresentationFontCache.exe Microsoft Corporation

                  tp4serv.exe 3316 PS/2 TrackPoint Daemon Lenovo Group Limited
                  TPOSDSVC.exe 3444 On screen display message generator for ThinkPad Lenovo Group Limited
                  TPONSCR.exe 3108 On screen display drawer Lenovo Group Limited
                  TpScrex.exe 3144 ThinkPad UltraZoom Lenovo Group Limited
                  ACTray.exe 3100 Access Connections Tray Application Lenovo
                  tpfnf7sp.exe 3368 Presentation Director Fn+F7 handler Lenovo Group Limited
                  TpShocks.exe 1184 ThinkVantage Active Protection System Lenovo.
                  LPMGR.EXE 3928 ThinkVantage Productivity Center Manager Lenovo Group Limited
                  LPMLCHK.EXE 732 ThinkVantage Productivity Center MailChecker Lenovo Group Limited
                  Amsg.exe 992 Message Center LENOVO
                  ccApp.exe 2960 Symantec User Session Symantec Corporation
                  scheduler_proxy.exe 3028 scheduler_proxy Application Lenovo Group Limited
                  cssauth.exe 3060 CSS Authentication Provider Lenovo Group Limited
                  igfxtray.exe 2992 igfxTray Module Intel Corporation
                  hkcmd.exe 2272 hkcmd Module Intel Corporation
                  igfxpers.exe 1048 persistence Module Intel Corporation
                  jusched.exe 824 Java(TM) Platform SE binary Sun Microsystems, Inc.
                  ZCfgSvc.exe 912 Intel(R) PROSet/Wireless Zero Config Service Intel(R) Corporation
                  iFrmewrk.exe 1296 Intel(R) PROSet/Wireless Framework Intel(R) Corporation
                  wcescomm.exe 1844 ActiveSync Connection Manager Microsoft Corporation
                  ONENOTEM.EXE 364 Microsoft Office OneNote Quick Launcher Microsoft Corporation
                  PWMUIAux.EXE 5144 Power Manager Lenovo Group Limited
                  7zFM.exe 2820 7-Zip File Manager Igor Pavlov
                  • 6. Re: Program monitor and source monitor display issues
                    Flaven Level 1
                    Colin, I suggested this discovery in another thread with somewhat similar Source monitor issues (no video for me on any of the internal premiere monitors): I have no clue why it worked for me, but go into your CMOS and look for a setting similar to "Plug and Play". The options are "BIOS" and "OS".

                    I had previously set that toggle to OS; on a whim, I changed it back to BIOS, rebooted, and ran Premiere. Voila! All internal monitors work fine. Incredulous, I retested: set the toggle back to OS, rebooted, ran Premiere...no video. Worth a try.
                    • 7. Re: Program monitor and source monitor display issues
                      colin_zodo Level 1
                      Ross, unfortunately my BIOS does not have a PnP option.

                      In addition, after another reinstall the source monitor now displays video however both it and the program monitor still have the colour issue.
                      • 8. Re: Program monitor and source monitor display issues
                        colin_zodo Level 1
                        Whoops, guess I was a bit optimistic, the source monitor does not work again. I should also note that for both, changing the display mode to anything other than Composite Video will work. The issues only surface when in Composite Video mode.
                        • 9. Re: Program monitor and source monitor display issues
                          colin_zodo Level 1
                          Harm, killing off the processes didn't work either. Any other advice?
                          • 10. Re: Program monitor and source monitor display issues
                            Harm Millaard Level 7
                            Can you create a new PAL project, import any still image or color bar and put these on the timeline. If that shows in the source monitor and the program monitor with the correct timecode, : then it should work OK, if however it shows in the source monitor NTSC drop frame mode ; as it does now, it may be time to contact Adobe TS.

                            You could try the reverse test as well by creating a new NTSC drop frame project and then both monitors should give you timecode with ;

                            The fact that killing off all mentioned processes does not solve the issue just confirms it is either a video overlay problem or a PP problem which likely would be either inconsistent project settings or a corrupted project.
                            • 11. Re: Program monitor and source monitor display issues
                              colin_zodo Level 1
                              OK I have tried doing what you just said. The PAL project shows the correct timecode formatting in both monitors although the colour inversion problem persists. In addition, I had it working perfectly once but the problem returned after restarting the application.
                              • 12. Re: Program monitor and source monitor display issues
                                Harm Millaard Level 7
                                At least we have now established that the timecode differences are related to project/sequence settings. That it does not solve the color issue means that the display driver may be the culprit. Can you try to install a previous version of the nVidia driver and see if that helps?
                                • 13. Re: Program monitor and source monitor display issues
                                  colin_zodo Level 1
                                  Unfortunately my graphics card is just an integrated Intel one and the websites don't seem to carry older versions. I will keep trying to find one and will update if I find and install it.
                                  • 14. Re: Program monitor and source monitor display issues
                                    colin_zodo Level 1
                                    Alright I cannot find older versions of the driver on either Intel or Lenovo's website. However, the version I have isn't actually the latest version, it is I believe the second newest as the latest one was not approved by Lenovo for use on its machines and therefore the install failed. Are there any other possible solutions? Thanks.
                                    • 15. Re: Program monitor and source monitor display issues
                                      Harm Millaard Level 7
                                      I'm not familiar with the driver settings available, but is there a possibility to reduce hardware acceleration in device manager? Maybe that can help.
                                      • 16. Re: Program monitor and source monitor display issues
                                        colin_zodo Level 1
                                        Seems like there isn't an option for this. This is really confusing me now...
                                        • 17. Re: Program monitor and source monitor display issues
                                          Harm Millaard Level 7
                                          If you right click on your screen, go to properties, settings, advanced, troubleshoot, do you get something like this:



                                          You could then try reducing the hardware acceleration.
                                          • 18. Re: Program monitor and source monitor display issues
                                            colin_zodo Level 1
                                            Harm you are a miracle worker! Setting hardware acceleration all the way down to the second notch, "Disable all but basic acceleration. Use this setting to correct more severe problems" fixed the problem. However, this obviously is not an optimal solution as graphics acceleration is essentially disabled. Is there another workaround? Thanks for solving the problem!
                                            • 19. Re: Program monitor and source monitor display issues
                                              Harm Millaard Level 7
                                              This means that there is a driver problem. I would inform Intel and/or Lenovo about this issue and request that they urgently work on fixing the driver. I'm not aware of a workaround, but luckily there are only a few transitions/effects that really use this hardware acceleration.