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> Would it help to uninstall everything and start from scratch?
yes, and run the cleanup script and the MSCleanUpSript as well. Also check for any remnants of Spotify and remove those.
>I've reinstalled CS4 Master collection but didn't uninstall it first. No change. Would it help to uninstall everything and start from scratch?
Probably. And if you uninstalled CS3 after you installed CS4, then Adobe has a tech note dealing with this issue.
Hey Ed, I had replied earlier in the other thread you posted in and just noticed you started a new topic here, so, copied from the other thread:
I had something similar happen to me a few times... if the escape key is taking you back to premiere and returning everything to normal, then your computer is not really hanging or crashing. What most likely is happening is that Premiere is opening a dialog box OFF SCREEN, so you just can't see it or click on it to attend to what it's asking. Hitting escape is like hitting cancel, which returns you to your project.
To fix: just mess around with your monitor setups in your display panel, ie.: if you have a dual monitor setup, temporarily disable one monitor - forcing everything to open on one screen. And/Or set your screen resolution to the maximum your video card allows so that you may uncover the off screen space the dialog opens on. OR... you're video card may have a control panel with the option of forcing all windows onto one screen or preventing off screen display. Basically do whatever it takes to get a view of off your screen.
Once you discover that missing window, make sure you move it onto your primary display, somewhere in the center, and the next time you try to encode it should be right where it should be.
Hmm. Thanks for that. When I read this I thought 'YES, THAT'S IT' but I've just been fiddling for 20 mins and still can't 'find' the media export settings box - assuming you're right and that all I need to do is find it.
I did discover that hitting return opens up AME - so I think you're right. The damn thing's judt hiding from me!
I've tried loads of different display settings. My two monitors are exactly the same. The mouse isn't disappearing off either screen for any considerable distance.
Ignore above post - I've found it by switching my monitors around!!???
Now to deal with the impact of my CS3 uninstall!!
Great suggestion, Kevin! Saved ol' Ed a bunch of reinstall time.
I had the same thing happen. I re-installed another 2nd monitor and it started working.
I gave up trying to find the window - but the tip to hit enter works fine, so wherever the window is hiding, it doesn't matter! Thanks.