5 Replies Latest reply on Sep 4, 2008 8:58 AM by RoboWizard

    Highlighting Search Results

    EssexNovice
      Hi,

      can anyone help/advise please?

      I am using RoboHelp 7 to create webhelp.
      When ive completed the project and viewed the result as a webpage - I have problems with the search:

      When I search for a word - the results come back with all the topics containg that word, which is fine.
      The problem is that highlighted in each result are the keywords ive searched for as well as parts of the word ive searched for in other words.

      For example - one of my topics keywords is RAS. (dont ask why - its a 3 letter acronym for soemthing)
      The search returns all the topics containing the word RAS - but also highlights within those resulting topics all words containing the letters 'ra' also - which is unhelpful.

      Does anyone know how to resolve this?

      Please help

        • 1. Re: Highlighting Search Results
          Captiv8r Adobe Community Professional & MVP
          Hi there

          You know, it's so unfortunate to help authors that Google came along. Why? Because it seemed to emphasize Search as being *THE* way to use things.

          I don't care how good the search gets, IMNSHO *NOTHING* and I do mean nothing beats a well constructed Index for allowing folks to get the information they need in a rapid manner.

          Here's a little story for you to ponder. Long ago in a distant galaxy I worked in the corporate world. My help system was massive. 255+ individual WinHelp files that were all linked together to form a nice cohesive whole. It had a marvelous index that allowed easy transport from a topic in file 20 to another topic in file 233. It was all very quick and seamless to the end user. (They used this AS an application to help them answer incoming support calls)

          Enter the world of the web. Exit my presence as political company winds shifted and forced it away from me. I grew unhappy and left the company. Then was invited back to work with this system. They heard a major outcry from the user community. The outcry? We want the search. We want the search.

          What had happened was that others ported the WinHelp to the Intranet (web based) and in doing so, lost that fabulous index. There were some 40,000 files involved. What did I do? I gave them what they wanted, but NOT what they asked for. I pulled a smoke and mirrors trick. I indexed again and substituted the Search image for the Index image in my WebHelp skin. They clicked "Search" and what they got was that nice Index. They were happy. Management was happy. It was a win/win for all involved.

          If search is the primary means of locating information, there are serious issues with the help.

          Food for thought... Rick
          • 2. Highlighting Search Results
            Peter Grainge Adobe Community Professional
            Just to add, the search works on the string you entered. So the user is get what they searched on. Unfortunately there is no "whole word" only option unless you implement something like ZoomSearch as described on my site. Which leads you back to Rick's point that the index is a more controlled solution.

            • 3. Re: Highlighting Search Results
              RoboColum(n) Level 5
              Well said Rick and I love the slight of hand When I arrived at my current role I was shocked to see how little effort was given to indexing the help files. Now we have a task built into every project schedule and with a bit of gentle nudging from our help desk (following some internal training from us) our users are a lot happier.
              • 4. Re: Highlighting Search Results
                EssexNovice Level 1
                Thanks for all your super fast responses.

                We've explored using ZoomSearch a little, with some help from Grange's webpage - but have come unstuck after compiling:
                - when editing the skin - i can create a new button which i hope would action ZoomSearch - but i cant seem to find the right file to link it to??
                - also not sure how to remove the redundant search button from the skin


                • 5. Re: Highlighting Search Results
                  RoboWizard Level 4
                  Hi again

                  When you say "Redundant search button", do you mean the Search Input field that appears in the main toolbar?

                  Actually, all of this is configurable. What you do is begin by double-clicking the layout in the Single Source Layouts pod. Then you will see three or four intermediate dialogs that allow choosing a plethora of options that will govern how your WebHelp ends up. One of the intermediate screens has check boxes for choosing which buttons you see.

                  Cheers... Rick